Recovery Analyst at ACI Worldwide

DRIVING PAYMENTS AT THE SPEED OF CHANGE

At ACI, we are achievers, collaborators, innovators. We come together from across the globe with a singular goal — to power global commerce with our innovative technology solutions. Join us as we drive payments at the speed of change.

JOB SUMMARY:

Execute timely collection of ACI account receivables for multiple business segments. Maintains database by entering, updating, and retrieving data, as well as formatting and generating reports. Assists in resolution of outstanding invoice problems from past due accounts. Responds to inquiries from customers or external collection resources. Will place calls and send e-mail messages to those with unresolved issues.

JOB ACCOUNTABILITIES:

• Understand and Adhere to all Corporate Policies to include but not limited to ACI Code of Ethics and Global Information Security.
• Execute timely collection of ACI account receivables for multiple business segments.
• Research and reconcile customer accounts using multiple systems and tools.
• Effectively communicate and escalate delinquent receivables to customers and ACI partners.
• Develop and maintain strong working relationships with internal partners and customers.
• Minimize ACI’s bad debt through early identification of “at risk” receivables.
• Strive to meet or exceed established financial metrics/goals.
• Ensures unmatched receipts and withholding tax amounts are cleared.
• Adhere to ACI Standard of Business Conduct and Americas Collections organizational practices and procedures.
• Perform other duties as assigned.

MINIMUM JOB QUALIFICATIONS:

• Bachelor’s degree in related field or equivalent experience.

• 2+ years related experience.

• South African Citizens or Permanent Residents.