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  • Posted: Mar 14, 2026
    Deadline: Not specified
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  • Over the years, WNS Global Services SA (Pty) Ltd has built a reputation as an industry leader, partnering with globally leading companies to deliver best-in-class BPO services within their respective fields of operations. We have won numerous industry awards by delivering world-class Business Process Outsourcing (BPO) services to major local and internationa...
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    1st Line Audit Support (Agent) – South Africa

    Job Description

    • To conduct audits on a daily basis and assigned workflows in order to meet defined KPIs (productivity and accuracy)

    Key Responsibilities:

    • Conducting manual audit, validate questionable entries & edit transaction log.
    • Require to attend/make a call to validate.
    • Ensure quick, efficient and accurate turnaround
    • Ensure all actions comply with all data protection legislations
    • Email and Text Templates can be created to address each potential scenario
    • Once a transaction is logged, it will count towards transaction target
    • Additional auditing will be required to track partners with a higher than average (normal) volume of canceled transactions and/or increased/falsified EOM logging additional information

    Qualifications

    • 6 -12 months experience with BPM/Customer Service/Back Office Operations
    • Good communication skills (verbal and written) - English
    • Understands how one's work relates to or coordinates with the work of others within the team
    • Ability to complete multi-step assignments
    • Basic computer skills

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    Method of Application

    Interested and qualified? Go to WNS Global Services on jobs.smartrecruiters.com to apply

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