1st Line IT OPS Support Engineer at Mukuru

Key Responsibilities include:

• Diagnosing and resolving software issues (operating systems, MS Office, Office 365, etc.).
• Troubleshooting hardware problems on laptops, conference units, desktops, monitors, and headsets.
• Installing and configuring computer hardware, operating systems, and applications.
• Resolving system and network issues.
• Assisting staff with system setups or troubleshooting via face-to-face or phone communication.
• Managing user accounts, profiles, and password issues.
• Logging all user incidents and requests in the service management system.
• Responding to call-outs within agreed time frames.
• Providing desktop and network support to Mukuru customers as part of the team.
• Setting up workstations and peripherals for end-users.
• Replacing desktop components as needed.
• Ensuring continuous application of software updates and patches.
• Providing technical support for meetings, both in-office and offsite.
• Testing and evaluating new technologies.
• Training staff on using hardware and software systems.

Minimum Requirements:

• MCP/A+/N+/M365 Certification or equivalent.
• 4-6 years of experience in desktop support/Tier 1 IT support.
• Experience administering and supporting Microsoft AD and/or Entra ID.
• Proficiency in installing and supporting desktop operating systems and Office 365 applications.
• Skills in troubleshooting desktops, printers, and network issues.
• Ability to manage antivirus and security concerns.
• Capacity to prioritize tasks and work under pressure.
• Attention to detail and adherence to policies.

Additional Skills:

• Strong team player with a proactive approach.
• Good verbal and written communication skills.
• Reliable transportation (essential).
• Quick learner capable of handling pressure.
• Self-motivated with excellent time management.
• Ability to prioritize eFectively and take decisive actions.
• Commitment to continuous learning and knowledge sharing.