2021 Full Time Work from Home Customer Service Associate at Amazon

Full Time Work from Home Customer Service Associate
Please note that this is a Work From Home / Virtual Customer Service (VCS) position and you may reside anywhere in South Africa as long as you have a Fibre internet line at home

What We Are Looking For

Amazon is seeking customer-focused, values driven, passionate, articulate, detail-oriented and disciplined applicants with a desire to contribute to world-class customer service in a Virtual (Work from Home) environment on a full-time basis (40 hours per week as per scheduled shifts). Amazon Customer Service Associates are a critical part of our mission to deliver timely, accurate, and professional customer service to all Amazon customers.

The Role At a Glance

This vital position requires a self-disciplined, self-motivated and action-oriented, flexible problem-solver who will assist amazon.com or amazon.co.uk retail customers (mostly from the USA or Europe) in resolving all customer-facing queries and problems such as account and billing queries and tracking their retail orders. Associates will be required to communicate with customers via phone, email and chat so a suitable home office with uninterrupted internet connectivity and quiet work area is required. Associates will utilize a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fun and fast-paced environment

Type of Role: Permanent –Full time
We operate in a 24/7 environment supporting the North America and UK markets. Most of our shifts are overnight and the shift assigned to you will likely require that you work over weekends and public holidays

An example of a typical shift is Tuesday to Saturday, 8pm to 5am. For this reason, the roles are not open to students as we cannot guarantee the ability to provide you with specific days or times off to attend lectures and write exams.


Basic Qualifications

Things that Should be in your Background:

• Completed NQF Level 4 or a Matric qualification or higher. Higher qualification would be advantageous
• Minimum 12-month service industry experience
• Intermediate Computer knowledge (speed, accuracy and navigation)
• South African Citizen/Permanent Resident
• An existing and dedicated uncapped Fiber line 10Mbs Upload and 5Mbps Download.

*Note: ADSL, LTE lines and Wi-Fi connections are not eligible for this role. A detailed proof of connectivity will be required i.e. internet account must be in your name and at your home address and confirm your line is Fibre and the internet speed is at least 10Mb download

• Strong communication skills with the ability to relate to people at all levels (written and verbal)
• A Home office environment that must be free from background noise where you can connect the equipment directly to the router/modem via Ethernet cable. It must also be in a separate private area where family members and friends don’t interrupt you
• Ability to work shifts, including overnight and on weekends
• Ability to navigate the Internet, email, and chat to customer via web chat tools
• Intermediate Compute Knowledge
• Ability to cope well in a high-pressure environment while maintaining high quality outputs
• Passionate for Delivering Quality Customer Service
• Enthusiasm and the ability to thrive in an atmosphere of constant change
• Focused on achieving and exceeding defined goals and objectives
   

Additional Attributes That Will Assist In The Role

• Customer Focused
• Communication skills
• Problem Solving skills
• Passionate about the customer
• Resilience
• Results Driven
• Self-starter
• Displays Trust and Integrity
• Excellent time management skills
• Empathy
• Self-Motivated
• Adaptable to change
• Appetite to learn
• Creativity
• Ability to deal with pressure
• Team Player
• Ability to multi task
   

Benefits At Amazon

• Subsidized Medical aid
• Employee Assistance Program (EAP)
• Generous Leave Policy
• Subsidized Provident Fund
• Employee Discount
• Scheduled pay increases
• Internet Re-imbursement
• Career Growth