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  • Posted: Mar 20, 2017
    Deadline: Not specified
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    Formed in 2009, three6five is a specialist IP Systems Integrator, value added reseller and network centric cloud provider that delivers world class services to enterprises and carriers across Africa. We pride ourselves on a rigorous approach to IP services implementation that satisfies our customers’ business needs. We field a range of best-in-breed...
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    Vendor/Operations Manager

    Job Description

    Vendor Management:

    •  Negotiate operational, provisioning and assurance requirements within the ambit of existing contractual commitments.
    •  Accountable for the operational performance of service providers and 3rd Party vendors appointed by Enterprise Technology.
    •  Define with guidance from ENS team, Operational Level Agreements (OLA) and Key Performance Indicators (KPI) for all vendors.
    •  Meet with providers and vendors regularly ensuring OLA/SLA/KPI compliance.
    •  Interact with finance department regarding credits or rebates from vendor based on SLA breaches.
    •  Manage all escalations between Enterprise Technology and the providers ensuring appropriate outcomes within acceptable timeframes according to OLA/SLA/KPI.
    •  Process capacity changes, manage cancellation of circuits, etc., ensuring Supply Chain process is followed, PO’s are arranged, signed off etc.
    •  Ability to deal with vendors both locally and international, often without face to face engagment.

    Financial Aspect

    •  Monthly update as input into budgets, Product Management, OPCO briefings and planning/projects
    •  Keep record of and maintain all Core Capacity Costings.
    •  Management of ENS Purchase Order Process from inception to end.
    •  Validate and authorize supplier invoices, query any differences etc.
    •  Arranging and Managing of the Renewal of Agreements e.g. Telehouse, MainOne, including PO process.

    Administration

    •  Presentation preperation - MD Report, OPCO Meetings or as required. Ability to draw information from multiple sources and consolidate into meaningful data for presentation to management.
    •  Presentation preperation - MD Report, OPCO Meetings or as required. Ability to draw information from multiple sources and consolidate into meaningful data for presentation to management.
    •  Must be able to work independently or on a team with other
    •  administrative professionals.

    Business Analytics

    •  Improve/define processes for handover of incubated
    •  products to other support team verticals within business.
    •  Improve/define processes for handover of incubated
    •  products to other support team verticals within business.
    •  implementing new operation processes within the organisation.

    Project Management

    •  Ability to complete special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.
    •  Applying project standards and project methodologies.

    Experience

    • Previous experience working for an Internet service provider or telecommunications company in a similar role.
    • Vendor Management
    • Financial Experience
    • Project Management
    • Business Analysis or Process Engineering
    • Good working knowledge of MS Excel, Word, PowerPoint, Project.
    • Good communication skills.

    Method of Application

    Interested and qualified? Go to three6five Network Technologies (Pty) Ltd on www.linkedin.com to apply

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