Analyst - Infrastructure Technical Services at DSV

Job Description

Main Purpose:

The Infrastructure Technical Services Analysts, add value by facilitating the delivery of technical support services to our business. To help manage desktop services (personal computing, printing issues, network service, etc.) and projects related to these services (rollout of new services and applications, office moves, participating in cross-EIT and business project teams).

Duties and Responsibilities:

•  Work as part of a close knit team, to provide a quality service to the business.
•  Liaison with business partners and vendors to resolve their IT related issues, problems and requests.
•  Provide project coordination related to the provision of Global IT services.
•  Own, and manage to completion, minor and major changes to local infrastructure.
•  Ensure all local work conforms to Enterprise standards and policies.
•  Liaise with the Enterprise Remote Operations.
•  Support teams as required to manage and resolve incidents assigned to the remote team that are affecting local business operations.
•  Understand expectations that were set with business clients and recognize when issues/events may need escalation up the management chain.

Qualifications:

•  Grade 12 / Standard 10 Certificate.
•  CompTia A+, CompTia N+, one or more module MCITP or similar.

Minimum Requirements

•  Minimum of 1 years’ experience,
•  working with service desk or IT operations in a multinational framework,
•  working with vendors and hardware procurement/delivery processes,
•  supporting multiple aspects of infrastructure to include standard printing, PC, laptop and wireless devices,
•  working with 1 or more infrastructure/operations discipline (e.g., systems administration, network administration, telecommunications),
•  in project coordination.
•  Moderate knowledge in 2 or more infrastructure/operations discipline.
•  Moderate knowledge of incident management systems (e.g. Cherwell).
•  Troubleshooting both hardware and software based issues.
•  Basic knowledge of general IT process and audit mechanisms.
•  IT Compliance Principles.
•  Own vehicle with a valid drivers license.
•  Ability to travel.
•  Ability to lift 50 lbs.
•  Ability to work Standby on weekends.
•  Ability to work shifts/overtime as and when required.