Computer Operator at IGT

Job description

Description

Operations ensure the continuous and trouble free operation of the On-Line Systems.

First Year Goals

• Supervision of the daily operation of computer systems.
• Monitor Control Room environment to ensure stability and continuity.
• Operate various equipment including backup devices, terminals, computer printers, Communications devices, UPS, etc.
• Basic Incident, Problem and change management.
• First line investigation of incidents and problems.
• Participate in operations hotline activities. Solve problem over the phone, email, instant messaging, in contact with customer and service suppliers.
• Generating and distributing standard reports.
• Maintains records, logs and trouble reports.
• Updates and implements site documentation, procedures and checklists as delegated.
• Maintains a neat and orderly computer room and computer supply area.
• Performing preventative maintenance on computers and peripheral equipment.
• Performs daily backups and taking care of the computer tape library.
• Assist in recovery activities when necessary to restore operations during an emergency.
• Ability for working on 12 h shifts (day/night shift in equivalent work system 24/7/365).
• Perform additional duties and responsibilities when requested.

Required Qualifications

• Must be able to work all holidays as shift requires (24x365 operation), may work up to 12 hour shift.
• Demonstrate high flexibility and good communication in English.
• Effective technical writing skills.
• Strong verbal and written communication skills.
• Eagerness to learn and interested in new technologies.
• Able to navigate through and perform basic commands in one of the systems Unix/Linux/AIX/VMS/DOS.
• Comprehensive knowledge of Office suite and PC operating systems.
• Self-motivated, demonstrates initiative.

Preferred Qualifications

• Technical college or the equivalent by experience with additional training in computer technology.
• Knowledge IBM ESX system architecture and VMware technology.
• Knowledge to IP Protocol, LAN/WAN topology (frame, DSL, Cellular, X.42, X.25, ATM, Satellite, Radio, PTP, Dial-up).
• Monitoring and troubleshooting tools ( Solarwinds, Whatsupgold, Tivoli).
• Working knowledge of FTP/SFTP utilities.
• Data Center network equipment (firewalls, switches, routers, etc).
• Introduction to Retailer POS, call center tools and functions.
• Team-working ability.

Keys To Success

• Deliver exceptional customer service
• Demonstrate accountability and integrity
• Develop successful relationship
• Embrace change
• Demonstrate business savvy