Employee Benefits Admin Supervisor at Sygnia Asset Management

Job description

ROLE DESCRIPTION:

Sygnia is the fastest-growing multi-management company in South Africa. Become a part of the Management Team, and be responsible for the day to day administration of Retirement Funds and all that encompasses.

You will also be responsible to lead and manage the team's total operational capabilities to support the business strategy, as well as performance manage the team, assist with daily operations, and ensure processes are followed and standards are adhered to.

DUTIES AND DAILY RESPONSIBILITIES:

• Oversee the day to day operations of the Team
• Checking and authorising staff day to day work, e.g. contribution updates, claims, investments, disinvestments, switches, transfers, administration reports, benefit statements
• Ensure that the team adheres to the clients' current Service Level Agreement and add value to clients by continually trying to improve the services provided
• Ensure that the team(s) performs according to contracted performance areas to deliver the highest level of service
• Identify ways of promoting accuracy and maximising productivity within the team
• Plan, assign & monitor work of the team members
• Maintain high levels of teamwork within the administration team
• Manage existing client relationships
• Ensuring Beginning-of-Day and End-of-Day processes are completed
• Evaluate and Improve processes to ensure effectiveness and efficiency (regularly)
• Document and update processes
• Investigate and resolve client and internal queries efficiently and on a timely basis
• Responding in a professional, timely and empathetic manner to both written and telephonic enquiries from internal and external clients
• Regularly engage, interact with and report to management and the clients where required
• Liaise with internal and external auditors
• Ensures tax, legislative and statutory requirements are met
• Assist with the implementation of changes to new and existing products and processes
• Balances own priorities while directing and motivating others
• Having and maintaining a technical understanding of Sygnia EB’s offerings and the ability to apply that understanding to daily outputs
• Assess staff performance on an ongoing basis and perform staff appraisals
• On the job training and performance management where required

ROLE QUALIFICATIONS AND EXPERIENCE:

• Appropriate tertiary qualification;
• Relevant financial qualification would be to your advantage;
• A minimum of 2 years' people management experience;
• Knowledge of the applicable legislative environment (specifically the FAIS Act, Pension Funds Act, POPI)
• Strong operational knowledge of Retirement Funds

COMPETENCIES REQUIRED:

• Accuracy and attention to detail in execution
• Organisational and administration skills
• Ability to prioritize tasks and good time management skills
• Interaction with senior management and ability to handle pressure
• Excellent communication skills, both verbal and written
• Strong analytical and numerical skills
• Proactive and able to take initiative
• Must be a team player
• Excellent Interpersonal skills, responsible, reliable, takes ownership of tasks

Closing Date: 12h00 on Tuesday, 28 March 2017