Solution Architect - Technical at Stanchion Payment Solutions

Job description

Definition:

Fulfil the lead technical and in the delivery of Professional Services to Stanchion customers

Skills:

This role requires significant domain expertise in the payments space and experience with ACI Payments products. Ideally the candidate would also have on-site implementation experience. Exceptional interpersonal skills, customer service skills and written and verbal communication skills are required. A working knowledge of good project management practices would be an added benefit.

Expectations

• The Payments Specialist has the following primary responsibilities:
• Management and mentorship of other Stanchion Personnel as applicable.
• Within the scope of the relevant projects, act as a technical consultant to the client on ACI Payments products and customizations.
• Ensure that solutions and projects are specified and documented appropriately, according to the agreed deliverables and process.
• Ensure that applicable solutions and projects are implemented according to best practices, on time, and to the satisfaction of Stanchion and the customer.
• Ensure that solutions and projects are managed and operated by the client to the standards and processes agreed to between Stanchion and the client.
• Liaison between the client Senior Management and Stanchion Senior Management
• Additional responsibilities include:
• This role is intensively client-facing and requires frequent verbal and written interaction with the client (and possibly other applicable vendors).
• Provide technical input and guidance into the solution design originating from either the client, or Stanchion itself.
• Guide and assist junior team members in terms of technical and domain knowledge, professional skills, and correct delivery according to the stipulated timelines.
• Provide technical knowledge and liaison to project teams, including software developers and implementation engineers, as well as Stanchion staff.
• Manage all deliverable related to projects, where Stanchion is the provider of any deliverables
• Work with client project managers whilst keeping the designated Stanchion manager appraised of progress, risks, actions, status, etc.
• Solve implementation and/or migration problems, or ensure they are solved timeously by the available resources.
• Participate in any project retrospectives and contribute to internal process improvement and maturation.
• Provide input to line managers with respect to the performance of other junior team members.
• Balance the short-term needs of clients with the long-term wellbeing of any solutions, whilst keeping in mind the best interests of Stanchion.
• Verify the overall quality of any software developed and deployed at a client.
• Liaise with other business groups where necessary.
• Any other necessary function not defined above that would be required for successful delivery of any projects
• Some reasonable travel maybe required from time to time.