Head of Outbound at Vodacom

Job Description
At Vodafone Group we build connections to all our Global operations, acting as an advisory board to drive consistency and customer excellence across 30 countries and for over 420 million customers. We are constantly uncovering tactics to innovate the way we operate, set our global standards or lead our strategic performance. By joining Vodafone Group, you will be part of evolving our digital world of total communications. Now is the time to get on board.

As we evolve into a truly digital company, Vodafone Global Enterprise (VGE) partners with large multi-national organisations to find better ways of working through our total communications solutions. We enable them do ‘more with less’ by empowering their people to work more flexibly, simply and efficiently to ensure their business is built on firm connectivity foundations. Across our global fixed and mobile networks, cloud-based hosting platforms, Internet of Things (IoT) solutions, technical expertise and professional services offerings, we can connect global organisations in a rapid changing world to ensure they stay agile and competitive – wherever in the world they do business. Are you now ready to connect your career with us?

Role Profile:

The Head of Outbound, MEA is responsible for leadership of the Outbound Global Account Management Sales team for Middle East and Africa. This role is to ensure that the Global Account Managers meet their customer sales objectives in terms of revenue, TCV, Margin and NPS, as well as maintain excellence in account governance and sales process. The role is to also act as a mentor and coach to the Global Account Management team to ensure they maximize the account opportunity, fully engage at the C level and effectively up-sell and cross sell into the account.

Key Accountabilities:

• To achieve against annual targets on Revenue, Margin, TCV and NPS while keeping operational expenses of team to budgeted levels.
• Ensures account management team works collaboratively with all other functions within VGE to ensure the customer receives world class experience across all touch points.
• Ensure that global product portfolio, sales promotions and sales communications are relevant for team.
• Personal involvement to win and retain large / complex accounts and develop / maintain strategic customer relationships at C level
• Ensures Net Promoter Scores (NPS) for accounts are met / exceeded
• Ability to formulate strategies for effective execution
• Attracts and enables sales talents to grow by creating opportunities in sales team

Your Profile:

As Head of Outbound, MEA, you will have an in-depth understanding of your customers’ business needs and a domain expert in mobile and fixed telecommunications and C Level Selling. You will help create new revenue streams from new products, via partnerships and by selling through accounts and constantly drives improved account management and performance culture within the team to ensure best practice.

Essential:

• Proven Sales Success with at least 15 years of relevant experience
• University Degree Bachelor or higher
• Proficiency in English and at least one other language
• Good communication skills
• Proven sales track record
• Can-do attitude and strong execution skills
• Experience working in multinational matrix organisations
• Strong relationship and customer contacts at C level

Desirable:

Deep work experience in Telecommunications / IT & Fixed Industry

What is the key to our success? It’s simple – our people. Across a Global footprint, we believe we’re at our best when you’re at yours. From our diverse workforce, our flexible working policies to our creative work spaces, we embrace a culture of learning and sharing to develop our next stage growth. It’s in our hearts to push forward, to create a better future, to never rest and find new ways that help people communicate.

We are committed to developing the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised and rewarded. We respect, value and celebrate our people’s individual differences - we are not only multinational but multicultural too. That’s what we mean when we say Power to you.

To discover more about how Vodafone Group leads the way in Diversity & Inclusion and hear our CEO Vittorio Colao talk about how he is listed as one of the top 10 men fighting for gender diversity, please click here.