2nd Line Helpdesk Support | Pretoria | Remote at Digitise

Mandatory Skills - At least 3-years’ experience in a similar role in:

• Windows 10 Administration and configuration
• Active directory (Administration, group policies, maintenance and problem solving)
• Advanced networking skills (TCP/IP, DNS, V-LAN, Switches, Routers, Firewalls, AP’s)
• Office 365 (Administration, 2FA, policies, Office 365, MS Teams, SharePoint, OneDrive maintenance and problem solving)
• Advanced Azure knowledge and skills (Administration, Active Directory, group policies, Vnet, WVD, Back-ups, InTune, maintenance,
• problem solving) (for 3rd line Azure is a must)
• Ticketing systems such as Freshdesk
• Anti-virus software
• GDPR and Cyber essentials practical (prerequisite)

A high level of proficiency in:

• Responsible team player who will work on their own initiative and make a fresh and positive contribution to the Service Desk Team
• Working independently – Proactive approach
• Document workflow for Team use
• Work across 2nd /3rd line
• Follow best business practice
• Customer service
• Networks, Win & Mac user support