- Manage and Support Cisco HCS Platform Hardware and Software with Datacentre Components on an advanced to intermediate skill level.
- Manage, support and install Cisco HCS Platform Hardware and Software with Datacentre Components enhancements as and when required.
- Take cognisance of industry compliance requirements
- Be aware of changes in clients operational and medium to long term objectives and ICT requirements
- Understand the change in the BCX service model to a services on demand model
- Be aware of and adhere to SLA / OLA requirements
- Have a conceptual understanding of the Service delivery model
- The need to be aware of emerging and current Cisco HCS Platform Hardware and Datacentre Component technology. COMPETENCIES
- Manage Client Network HCS Platform Hardware and Software
- Ability to take ownership of the client’s HCS Platform and solution environment.
- Ability to provide input and enforce best practice HCS Platform configuration and management standards.
- Ability to provide/architect and implement best practice HCS Platform solutions for current and new services requested.
- Problem Management
- Manage Technology, Systems and Architecture
- Conduct Research
KNOWLEDGE AND SKILLS:
- Cisco HCS Platform Hardware and Software experience minimum 5 years
- Cisco HCS qualification
- Experience ins implementing and supporting HCS platform components and services.
- Sound Knowledge Of MS Operating Systems.
- Time And Priority Management
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