3D Printer Technician at SMD Technologies

Purpose of the Role

• The 3D Printer Technician provides technical support, fault diagnosis, repairs and maintenance for 3D printers.
• The role supports the returns and after-sales process, assessing units, completing authorised repairs and confirming correct operation before release.
• The technician will develop technical capability through training and supervised practical work.

Key Responsibilities and Duties

Assessment and Diagnosis

• Diagnose printer malfunctions and deliver troubleshooting support through in-person,
• phone calls and email correspondence.

Repairs and Maintenance

• Complete authorized repairs and component replacements (nozzles, hotends, extruders, belts, fans, sensors, motors, build surfaces) within training and competency limits.
• Perform cleaning, lubrication, belt adjustment, bed leveling, calibration and approved firmware updates, and carry out routine maintenance to minimize downtime.

Testing and Quality Control

• Assemble and set up printers for assessment or testing and perform functional checks and test prints to confirm faults are resolved.
• Check completeness and documentation before release, report recurring faults, and apply consistent attention to detail and health and safety practice throughout.

Minimum Qualifications & Experience

• Grade 12
• A relevant technical certificate (electronics, electrical engineering, mechatronics, IT hardware) or training in 3D printing/equipment repair is advantageous

Essential Skills and Competencies

• Knowledge of 3D printing technologies, materials and software (CAD, slicing), and logical fault finding across mechanical and electronic components.
• Strong technical/mechanical aptitude, safe tool use and accurate component replacement.
• Effective time management to prioritise multiple print jobs, follow checklists and organise assigned work.
• Computer literacy and accurate service record keeping.
• Attention to detail, quality-control mindset, and sound judgement on when to escalate.
• Customer service orientation and clear communication with customers and colleagues.
• Adaptability to new technologies, deadline orientation under pressure, and strong teamwork.

Key Performance Areas

• Fault diagnosis and repair quality, with successful test prints and repeat repairs monitored.
• Turnaround time on assigned jobs, with delays communicated clearly.
• Consistently meet and maintain agreed SLA standards.
• Production output and material usage accurately tracked and reported.
• Complete, accurate service records and responsive technical support.
• Parts control, tool care and workshop safety/housekeeping.
• Skills development throu