Service Supervisor Lifting and Handling at National Oilwell Varco

Job description

• Supervise through planning, leading, organising and controlling the activities of the Services department employees
• Ability to remotely supervise multiple personnel and work scopes efficiently and effectively.
• Occasional travel globally as and when required.
• Provide technical analysis to ascertain timelines and resource requirements for customer quotation purposes.
• Manage projects and personnel planning using pre-existing and new processes, systems and applications.
• Ability to assign projects and tasks to technical personnel based on skill level and competency level.
• Monitoring and control of project costs.
• Ability to communicate effectively with clients on project status both technically and commercially.
• Review and approval of technical and financial reporting.
• Provide recommendations on improving products and systems efficiency to clients based on technical analysis conducted in field.
• Advise customers on the maintenance and upkeep of their NOV equipment as per the various manuals, Product Information Bulletins (PIB) drawing revision changes, software updates etc.Collaborate with key stakeholders including Customers, Colleagues and other NOV entities
• Continual review and assessment of direct reports to ensure development goals are achieved.
• Participate in the 24/7 on-call team on a rotational basis.
• Perform any other duties as reasonably required by management.

Qualifications

Bachelor’s degree in related Technical, Commercial field or equivalent.

Experience

• Minimum of 5 years’ experience in a technical capacity within an Offshore, automated or industrial enviorment with an additional minimum of 3 years’ experience in a leadership role with customer relationship management and employee development experience. Total minimum experience 8 years.
• Working knowledge of hydraulics and pneumatics.
• Working knowledge of installation, commissioning, overhaul, fault finding and repair of heavy machinery.
• Ability to interpret engineering drawings/schematics.
• Computer literacy (including good command of Microsoft Office - Excel, Word and Outlook)

Skills And Competencies

• Strategic
• An exceptional ability to understand, evaluate and apply technical information.
• Has solutions and suggestions that are effective in addressing the problem at hand.
• Able to adeptly learn the context of a challenge and quickly integrate new skills.
• Operating
• Able to apportion time effectively to complete tasks.
• Adept at exercising good judgement (sometimes with incomplete information) whilst being constrained by tight deadlines.
• Be willing to provide colleagues with the information they need to complete their tasks and eliminate roadblocks.
• Able to define, work within and improve business processes whilst exercising good judgement based on immediate and future business needs.
• Energy
• Will be energised by challenges and drawn towards opportunities.
• Organisational Positioning Skills
• Confident and professional when representing the company in person and in writing.

Personal and Interpersonal

• Imbued with a strong sense of customer focus (internal/external)
• Firm and diplomatic when negotiating.
• Is known to consistently adhere to ethical principles and expects others to follow suit.
• A candid team player who collaborates with peers to solve problems.