Telesales Representative: CBE (Woodmead) at SGS

Job description

MAIN PURPOSE OF THE JOB

In conjunction with the business strategy set by the SSC Business Manager and Operations Manager: Training, grow all training services by pro-actively and re-actively, selling and promoting the training product range on offer, to all industry sectors in South Africa, with the prime objectives of meeting the divisional budget by obtaining new clients and growing the portfolio of existing clients.

SPECIFIC RESPONSIBILITIES

• Perform all duties in accordance with the SGS Statement of Integrity.
• Compliance to all relevant SSC policies and business procedures and SGS South Africa operational quality policies and procedures.
• Work directly with existing and new customers.
• Responsible for the entire telesales function of the training business and ensure that public courses in Gauteng has a minimum of 8 delegates on every course.
• Meeting sales targets set for number of client calls per day, value of quotations done per week and value of confirmed business per month.
• Representing the business directly to the customer and must have a complete understanding of the products or services being offered and the ability to showcase the benefits and any specialized features to finalize or influence any potential business transaction.
• Log customer information and enter it into the company data base for customer profiling and sales tracking.
• Compiling of quotes and submitting thereof to clients. Monthly monitoring on the status of quotes submitted to clients.
• Provide assistance to Operations Manager when required.
• Any additional work/instructions from the Business Manager and or the Operations Manager must be followed and executed.
• Ensure the best quality of execution of all outputs delivered.
• Adhere to all quality and safety requirements of the SGS management system.
• Perform any other reasonable tasks as assigned by direct line manager.
• Ensure targets for proposals and sales of new clients and sales revenue for SSC are achieved.
• Proposal follow-up on all proposals in accordance with the sales policies and procedures.

SPECIFIC AUTHORITIES

• Cease the use of any equipment that may be deemed to constitute a safety hazard or enter hazardous environments without the necessary knowledge and protection and report the situation to higher authority to take action.
• Cease to carry on with work that may affect the quality (integrity) of services and report the situation to higher authority to take action.
• Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified or when nonconformity is identified.

QUALIFICATIONS

EDUCATION

Matric or equivalent NQF level qualification.

EXPERIENCE

• 1 – 3 years of Sales or telemarketing experience, with good industry knowledge and experience.
• Able to work under pressure
• Experience of working in a small team environment.
• Experience working in a call center
• Client and supplier liaison experience.

COMPETENCIES

• Attention to detail
• Organizational and record-keeping skills
• Sales skills
• Time management skills
• Good communication and Interpersonal skills
• Self-sufficient and able to work on their own
• Customer focus and service orientation
• Administrative skills
• Inter personal skills
• Basic administrative and communicative PC skills.
• Windows package and email proficiency.

This position requires the representative to be the “face" or "voice" of the company the representative must be personable, proficient in written and verbal communication, exhibit confidence and handle fast-paced work environments well.