Technical Supervisor at AVOXI

Job description

Quality, reliability, and the relationships we have with our customers are what we believe are the keys to our success at AVOXI!

We are currently Seeking a Technical Supervisor. This position is critical to the our global support team and the continued success of AVOXI. This position will cover key areas of development and support of our clients on our Cloud based PBX system, AVOXI Core and our Call Center Cloud PBX offering, Smart Queue.

Core Areas of Responsibilities

• Oversee Technical Support Staff in 2 locations
• calated Tickets
• Manage case/ticket load
• Work with clients/tickets during
• Handle Client Escalations and Espeak periods.
• Travel to our Cape Town office and Clients sites when needed
• Monitor and drive down Customer Operations Metrics

Requirements

• Excellent Understanding of SIP and Reading SIP logs
• Understanding of Packet capturing and analysis tools such as Wireshark, Hommer, VoIP Monitor etc.
• Strong Leadership
• Excellent communication skills
• Customer Focus
• Performance Management

Perks

• Competitive Salary
• Bonus Opportunity (We win, YOU win!)
• Professional work environment
• MACBook Pro Computers