Key Account Manager at Vodacom

Job description

Role Purpose

They run the end to end Key Account Management of key business partners within the CBU Sales Channels.

Key accountabilities and decision ownership

• Sales Planning and Execution
• Develop and implement the sales plan for respective channels aligned tothe business strategy.
• Deliver sales presentations and proposals to executive levels and boards of directors; 2. Revenue and Margin Growth
• Develop and implement plans to increase net sales revenue across both prepaid and contract across relevant channels.
• Ensure margin growth by managing discounts, tariffsand product/channel/segment mix. 3. Channel Partner Management
• Identify and propose new channel partners
• Manage and support existing channel partners;
• Oversight on channel partner operations to ensure business models are profitable and in accordance with Vodacom standards;
• Assist with product knowledge and developing business acumen of Channel Partner; 4. Reporting and Feedback
• Accurate reporting and feedback of performance against targets. 5. Stakeholderand Relationship Management and Customer Service
• Build strong relationships through proactive interaction with customers at all levels.
• Oversee the calling plans of the outsourced Account Managers/Service Managers and CRC teams;
• Ensure a good Customer Experience with all customer interactions;
• Ensure that SLA’s with customers are adhered to at all times;

Core Competencies, Knowledge And Experience

• 3-5 years’ experience in Field Marketing, Key Account Management or Sales
• Preferable knowledge in the telecoms arena
• Proven experience in building and maintaining relationships
• Forecasting and Planningis essential
• Financial and commercial acumen

Reports dotted line to EHOD CBU sales. No budget

Must Have Technical / Professional Qualifications

• Matric
• Degree/ Diploma, with
• At least 3 years’ relevant experience

OR

• Matric only, then must have
• At least 5 years’ relevant experience

08-Jun-17, 10:59:00 PM