Tech Services Manager at Incredible Connection

Job description

Job Purpose

Drive operational excellence of the chains Tech Services business activity ensuring the sustainability, profitability and growth of all Tech Services offerings and alignment with Tech Services strategic objectives.

Education & Experience:

• Matric
• 3 year relevant qualification
• 5 years retail operations at managerial level
• Understanding of business operating models
• Commercial and Financial Acumen
• A technical qualification will be advantageous

Key Performance Areas of Role

• Manage, implement, drive and execute the Tech services strategies, platforms and activities to ensure profitability.
• Effectively manage and update all tech offerings within the
• business ensuring that the chain remains abreast / ahead of market changes and trends.
• Drive Tech Services in-store execution to increase operating sales and income budgets for the Chain.
• Training and development of staff within the tech services business.
• Team human resources management.
• Customer centricity.

Required Job Competencies

• Business and Financial Acumen
• Judgement and Decision making
• Attention to detail
• Numerical Reasoning
• High Performance Teaming
• Customer Orientation
• Drive and Energy
• Monitor and measuring
• Internal and External Networking