Client Support Administrator at uAfrica.com

Job description

We're looking for a dynamic and switched-on Client Support Administrator to join our Client Support team in Menlyn, Pretoria. You should know your way around an online platform and have a pleasant telephone demeanour when dealing with clients. This role is office based and we will need you to be willing to get your hands dirty and tackle helpdesk tickets with enthusiasm. Although certain qualifications are required, we’d prefer to find the perfect ‘fit’ that will benefit our company environment and help us to grow.

IMPORTANT NOTE:

As part of your application, please send us 1-2 paragraphs telling us the story about how you earned your best customer feedback and please let us know what the feedback was.

RESPONSIBILITIES (Include but are not exclusive to):

• Help existing clients with uAfrica support queries and issues
• Help new users to get familiar with the uAfrica platform
• Assist new and existing users with the uAfrica suite of products
• Manage all courier queries from both courier side and merchant side
• Work with the Accounts Manager to co-ordinate and maintain courier audits and reconciliations
• Work with each courier Account Manager to link shipments to user accounts for monthly invoicing
• Answer incoming calls and transfer as and when necessary

SKILLS:

• Meticulous eye for detail
• Self-starter
• Ability to work solo as well as part of a team
• Not afraid or apprehensive to get stuck in
• Ability to understand, use and extrapolate data in various formats
• Have a good understanding of financial spreadsheets
• Well presented with a pleasant and patient customer approach
• An excellent phone manner is essential
• Good business acumen with a good command of the English language

QUALIFICATIONS:

• Matric/Grade 12
• Tertiary qualification in administration or customer service/support
• 2-4 years working experience ideally in a customer support, customer service or receptionist role
• A good understanding of MS Office especially Excel and Word
• Must be fluent in English and one other language
• Online experience is essential (you must know your way around a computer and understand online platforms)