TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology.
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English-Speaking Customer Service Representative -049VR
Do you have a passion for helping others and giving them peace of mind? You’ll work to resolve the customers’ inquiries, whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile. You’ll be the difference between their customer experience being just average or exceptional, facilitating effortless resolution.
During a Typical Day, You’ll
Answer incoming calls from U.S.-based customers for the largest home improvement retailer in the United States
Provide accurate, valid, and complete information by using the right tools, methods, and processes
Some upselling of products or services to existing customers may be required
What You Bring to the Role
Fluent in English (B2 level)
Customer service experience
High school diploma or equivalent
Proficiency in using computer systems and software applications
Professionalism, positivity, and a supportive attitude while being eager to learn new skills and processes
Ability to support and work regular overnight shifts
Gmail
Yahoomail