The mission of the North West Office of the Premier is to facilitate integrated governance, planning and accelerate service delivery that is people-centred for improved economic growth in the North West province.
The Office is committed to, amongst others, the following priorities: coordination of anti-corruption programmes and forensic investigations; es...
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A three-year tertiary qualification in Information Technology at NQF level 6 and /or related qualifications (NQF level and credits) .
3 years’ experience in IT customer support of which 2 years must be at supervisory level. ITIL foundation certification.
DUTIES :
Receive, analyse and assign ICT action requests/incidents. Creation and administration of user accounts. Provide first line IT technical support. Service Level Management of call centre. Extract reports, analyse and report writing with recommendations to management to improve service delivery.
Assess IT service requests/ incident management quality, compliance and adherence to policies and procedures. Develop and implement standard operating procedures.
Monitor IT incidents to ensure that are assigned properly and resolved on time. Facilitate the customer communication. Supervision of Provincial IT Customer Care Centre services and staff. Follow up on resolved incidents to ensure end user satisfaction.
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