IT Systems Administrator (Gansbaai Onsite) at Datafin Recruitment

ENVIRONMENT:

• A dynamic Ecotourism Company seeks a strong technical all-rounder to fill a hands-on role as an IT Systems Administrator where you will support and maintain technology systems, infrastructure and electronic equipment across multiple business entities.
• The successful candidate will take ownership of technology-related issues and work closely with management and staff to ensure systems remain reliable, secure, efficient and cost-effective.
• The successful candidate will require a suitable IT qualification or equivalent practical experience of at least 5 years in IT support, systems administration and infrastructure maintenance & experience supporting a variety of software applications and business systems. You will also need strong Microsoft Office, Windows, Apple (macOS) knowledge and a solid understanding of Cybersecurity principles and data protection.

DUTIES:

IT Infrastructure & User Support –

• Install, maintain and support desktops, laptops, servers, printers, mobile devices and related hardware.
• Administer Microsoft office, Windows environments, Apple (MACOs), email systems and remote access solutions.
• Provide day-to-day technical support to staff across all departments.
• Diagnose and resolve hardware, software, connectivity and user-related issues.
• Manage user accounts, permissions, licensing and system access.

Network & Connectivity –

• Maintain and support network infrastructure across multiple sites.
• Troubleshoot LAN, WAN, Wi-Fi, VPN and internet connectivity issues.
• Liaise with internet service providers and technology vendors when required.
• Monitor network performance, reliability and security.

Cybersecurity & Data Protection –

• Implement and maintain Cybersecurity best practices.
• Monitor and respond to security incidents and threats.
• Protect company systems, devices and data through appropriate controls and monitoring.
• Maintain backup systems and assist with Disaster Recovery planning.

​​​​​​​Business Systems & Software Support –

• Support and maintain business-critical software platforms and applications.
• Assist users with software troubleshooting, configuration and training.
• Manage software installations, upgrades and licensing.
• Ensure systems are operating effectively and supporting business requirements.

​​​​​​​CCTV, Electronic Systems & Operational Technology –

• Maintain and troubleshoot CCTV systems and surveillance infrastructure.
• Support attendance systems, Point-of-Sale systems, televisions, display systems and other operational technologies.
• Assist with any electronic equipment or technology system used within the organisation.
• Coordinate repairs and specialist support when required.

​​​​​​​Technology Optimisation & Continuous Improvement –

• Review and optimise software applications, subscriptions and technology systems across the organisation.
• Ensure all paid software, applications and technology services are fully utilised and provide value to the business.
• Identify opportunities to improve efficiency, automate processes and reduce unnecessary costs.
• Recommend practical and cost-effective technology improvements.
• Monitor licence usage, subscriptions and renewals to maximise return on investment.

​​​​​​​Asset Management & Documentation –

• Maintain a complete and accurate inventory of all technology and electronic assets.
• Track equipment allocation, location, warranty information and replacement schedules.
• Maintain system documentation, supplier information and technology records.
• Ensure technology assets are properly controlled and accounted for across all sites.

​​​​​​​Planning, Prioritisation & Accountability –

• Prioritise support requests and projects according to operational requirements and business impact.
• Manage multiple tasks and competing priorities across different entities and locations.
• Keep management informed regarding outstanding issues, risks and technology requirements.
• Take ownership of issues and ensure appropriate follow-through until resolution.

REQUIREMENTS:

Qualifications –

• Relevant IT qualification or equivalent practical experience.

​​​​​​​Experience/Skills –

• Minimum 5 years' experience in IT support, systems administration and infrastructure maintenance.
• Strong Microsoft Office, Windows, Apple (macOS) knowledge.
• Experience supporting a variety of software applications and business systems.
• Sound understanding of Cybersecurity principles and data protection.
• Strong troubleshooting and problem-solving skills.
• Valid Driver's Licence.
• Willingness to travel between company properties when required.

ATTRIBUTES:

• Well organised with excellent prioritisation abilities.
• Takes ownership and accountability for outcomes.
• Service-orientated and approachable.
• Able to work independently and manage competing demands.