Jobs at TTEC

What you’ll be doing: 

• As the Employee Relations Officer for TTEC South Africa, you will serve as a strategic ER partner to business leaders within South Africa.  You will chair disciplinary and appeal hearings whilst managing complex relations casework.

The duties and responsibilities of the Employee Relations Officer will include, but not limited to:

• Chair disciplinary enquiries and appeals in a fair, neutral, and impartial manner.
• Lead hearings in line with procedural and substantive fairness requirements under the Labour Relations Act.
• Make clear, reasoned findings and determine appropriate outcomes in line with policy and precedent.
• Draft disciplinary and appeal outcome letters with clear rationale and decisions.
• Ensure documentation is accurate, consistent, and compliant with company policy and governance standards.
• Guide managers on preparing disciplinary packs and presenting evidence.
• Provide ad hoc coaching or training on disciplinary processes when required.

What skills you need:

• Diploma or Bachelor’s degree in Human Resources, Industrial Relations, Labour Law, or related field.
• 5 years’ experience in HR or Employee Relations, with exposure to grievance and disciplinary processes.
• Ability to gather, analyze, and interpret evidence to make sound judgments. 
• Up-to-date knowledge of employment law and regulations in South Africa. 
• Ability to make difficult, informed decisions regarding disciplinary actions. 
• Strong skills in mediation, conflict resolution, and building positive working relationships. 
• Previous experience within a BPO environment is required.
• The role requires flexibility to work in a rotational/shift schedule on site in Cape Town.

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What You’ll Do

• You are that person that everyone comes to for advice. You have excelled working in empathetic, people-service industries like hospitality, healthcare, or non-profits.  You have a passion for helping others and giving them peace of mind. This position (more than a job... it's a calling) is the one for you as you’ll have ownership over resolving escalated or complex calls from people who need your support.  You can make a difference in their lives, helping them with their crucial healthcare questions and concerns. 

During a Typical Day, You’ll

• Be answering answer incoming communications with sincere empathy from customers on diagnostic imaging, life care solutions, surgical or biomedical services
• Conduct research to provide answers for customers to resolve their issues
• Working hours that are designed to support USA customers.  Therefore, the shifts could end as late as midnight local time.

What You Bring to the Role

• High school diploma or NQF Level 4
• A high degree of patience and empathy with a strong desire to make a difference in the lives of others
• Attentive listener with the ability to display understanding, sincere compassion and empathy towards customers while addressing their concerns
• You lead by example and work with your team to contribute to the overall success of your client program
• A solution-oriented mindset to ensure happy customers
• Ability to quickly learn new concepts and technologies, and proficient in using computer software and tools to support various tasks 

What You Can Expect 

• Transport provided in line with company and client requirements
• Leadership supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
• Visit https://mybenefits.ttec.com for more information.

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What You’ll do

• Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Customer services experience
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge
• Computer experience

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What You’ll  Do

• Do you have a passion for helping others and giving them peace of mind? You’ll work to resolve the customers’ inquiries, whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile. You’ll be the difference between their customer experience being just average or exceptional, facilitating effortless resolution.

During a Typical Day, You’ll

• Answer incoming calls from U.S.-based customers for the largest home improvement retailer in the United States
• Provide accurate, valid, and complete information by using the right tools, methods, and processes
• Some upselling of products or services to existing customers may be required

What You Bring to the Role

• Fluent in English (B2 level) 
• Customer service experience
• High school diploma or equivalent
• Proficiency in using computer systems and software applications
• Professionalism, positivity, and a supportive attitude while being eager to learn new skills and processes
• Ability to support and work regular overnight shifts

go to method of application »

What You’ll Do

• Do you have a passion for helping others and giving them peace of mind? You’ll resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Customer service experience
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge
• Computer experience

What You Can Expect

• Transport provided in line with company and client requirements
• Supportive of your career and professional development
• Fixed term contract
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives