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  • Posted: Mar 17, 2026
    Deadline: Apr 10, 2026
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  • A discount retailer supplying electronic goods, appliances & related accessories to consumers in the mass middle market of Southern Africa at the lowest prices.
    Read more about this company

     

    Returns/Customer Complaints Supervisor

    Job Purpose

    • Perform a supervisory function to efficiently resolve customer complaints and coordinate collections, deliveries and exchanges for the Service Centre. To manage and control damaged stock in the Service Centre in a cost effective manner.

    Education and Experience:

    • Grade 12 with 3 – 5 years’ experience in dealing with customer complaints, warehousing and stock management.

    Required Job Competencies:

    • Supervises general administration, processing and data capturing for Damaged Stock
    • Supervises general administration, processing and data capturing for Returns and Customer Complaints
    • Executes Service Centre stock control and safekeeping practices
    • Deals with internal and external customers in a customer-centric manner
    • Human Resources
    • Ability to multi-skill across departments where and when required

    Key Responsibilities

    • Products and services knowledge
    • Administrative experience
    • SAP systems competency
    • Warehouse safety / responsible care
    • Warehouse knowledge and experience
    • MS Excel
    • MS Word
    • In–depth knowledge of JD Group and Service Centre policies, practices, processes and systems
    • Understanding of the JD Group operating model
    • Express and implied ethical responsibilities
    • Complaints management
    • Resolution skills
    • Warehousing stock controls
    • Judgement and decision making
    • Computer / SAP competency
    • Records maintenance
    • Administrative skills
    • Numeracy and literacy skills
    • Communication
    • E-mail communication skills
    • Integrity and Values
    • Customer Orientation
    • Emotional Maturity
    • Engaging diversity
    • Personal resilience
    • Attention to detail
    • Effective Human Resource management
    • Sense of urgency

    Closing Date 31 March 2026

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Pepkor Lifestyle on pepkorlifestyle.simplify.hr to apply

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