Available Jobs at Pepkor Lifestyle

Job Description

• Pepkor Lifestyle Logistics are currently recruiting for an experienced Courier Controller to join their dynamic team in the Cape Town Distribution Centre.

Job Purpose:

• The Courier Controller is responsible for coordinating and managing courier activities to ensure efficient and timely delivery of packages and documents. This includes overseeing couriers, assigning routes, managing schedules, and resolving delivery issues to meet customer satisfaction and operational targets.

Key Responsibilities:

Courier Coordination

• Assign and monitor daily delivery schedules and routes.
• Ensure couriers are adequately briefed on their delivery tasks and any special instructions.
• Manage last-minute delivery requests and reallocate resources as necessary.

Operational Oversight

• Monitor real-time courier activity to ensure adherence to schedules.
• Troubleshoot and resolve delivery delays or operational issues promptly.
• Liaise with customers and couriers to resolve delivery complaints or discrepancies.

Team Management

• Supervise and support a team of couriers, ensuring compliance with company policies.
• Conduct regular performance evaluations and provide feedback.
• Organize training sessions to enhance courier efficiency and customer service.

Administrative Duties

• Maintain accurate records of deliveries, returns, and customer feedback.
• Prepare daily and weekly reports on delivery performance and key metrics.
• Manage courier equipment, ensuring all tools are in good working condition.

Compliance and Safety

• Ensure all couriers adhere to safety and regulatory requirements.
• Implement and monitor adherence to company delivery standards and protocols.

Key Skills and Competencies

• Strong organizational and multitasking abilities.
• Effective communication and interpersonal skills.
• Problem-solving and decision-making capabilities.
• Proficiency in using routing and tracking software.
• Ability to work under pressure and meet deadlines.

Qualifications

• Grade 12, with a Diploma qualification in logistics or supply chain management are an advantage.
• Proven experience in a courier, logistics, or transportation environment.
• Knowledge of local geography and delivery routes.
• Valid driver’s license (preferred).

Closing Date 29 March 2026

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Introduction

• We are looking for an experienced Relief Manager to join our fast-paced retail environment, where every day is unique and interesting. The primary focus of the role is to manage all areas of operations which include staff management, ensure customer satisfaction and company profitability. The ideal candidate should be able to implement strategies and foster a positive work environment.

Description

• Ensure store profitability through the daily planning, leading, controlling and organizing of all resources, whilst ensuring superior customer service and a shopping environment that drives sales. 
• The successful candidate will relief in various stores across the JD Home chains when required.

Key duties

• Sales Management
• Administration and financial management
• Stock management
• Store presentation and merchandising
• Safety and security
• Enable customer centricity
• Effective people management
• Service Department
• Effective teamwork and self-management

Minimum requirements

• Grade12
• Management experience of 3-5 years
• Retail Management/Business Diploma advantageous

Competencies

• Business Acumen
• Driving execution
• Excellent verbal and written communication skills
• Interpersonal skills
• Strong administrative skills
• People management
• Planning and organising
• Courage and confidence
• Judgment and decision making
• Customer centricity
• Integrity
• Can do attitude
• Drive and Energy
• Resilience

Closing Date 18 March 2026

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Job Purpose

• Perform a supervisory function to efficiently resolve customer complaints and coordinate collections, deliveries and exchanges for the Service Centre. To manage and control damaged stock in the Service Centre in a cost effective manner.

Education and Experience:

• Grade 12 with 3 – 5 years’ experience in dealing with customer complaints, warehousing and stock management.

Required Job Competencies:

• Supervises general administration, processing and data capturing for Damaged Stock
• Supervises general administration, processing and data capturing for Returns and Customer Complaints
• Executes Service Centre stock control and safekeeping practices
• Deals with internal and external customers in a customer-centric manner
• Human Resources
• Ability to multi-skill across departments where and when required

Key Responsibilities

• Products and services knowledge
• Administrative experience
• SAP systems competency
• Warehouse safety / responsible care
• Warehouse knowledge and experience
• MS Excel
• MS Word
• In–depth knowledge of JD Group and Service Centre policies, practices, processes and systems
• Understanding of the JD Group operating model
• Express and implied ethical responsibilities
• Complaints management
• Resolution skills
• Warehousing stock controls
• Judgement and decision making
• Computer / SAP competency
• Records maintenance
• Administrative skills
• Numeracy and literacy skills
• Communication
• E-mail communication skills
• Integrity and Values
• Customer Orientation
• Emotional Maturity
• Engaging diversity
• Personal resilience
• Attention to detail
• Effective Human Resource management
• Sense of urgency

Closing Date 31 March 2026

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Introduction

• Pepkor Lifestyle is looking for a dynamic individual to join the Customer Resolution Centre team. The individual will be required to effectively manage, resolve and escalate customer queries in all communication channels to ensure delivery of a differentiated customer experience.

Description

• Current knowledge of best practices for Customer Services in a retail environment
• General Understanding of CPA (Customer Protection Act)
• Knowledge of Pepkor Lifestyle policies, practices, processes and systems
• Knowledge of CRM systems and practices
• Social Media Proficiency
• MS Proficiency
• Understanding of the Pepkor Lifestyle operating model and value chain
• Express and implied ethical responsibilities

Minimum requirements

• Grade 12
• One-year experience in Customer Resolution Centre/Customer Service
• Tertiary qualification advantageous

SKILLS

• Strong written and verbal communication skills
• Personal Resilience
• Multi-tasking
• Effective Time Management
• Interpersonal Skills
• Active Listening and Interpretation skills
• Conflict Management
• Ability to work under pressure

BEHAVIOURS

• Energy and Drive
• Customer Orientation
• Problem Solving
• Planning and Prioritising
• Assertiveness
• Excellence Orientation
• Following Instructions and Procedures
• Attention to detail
• Working with People
• Delivering Results and Meeting Customer Expectations

Closing Date 10 April 2026