Careers at Discovery Limited

Key Purpose

• Design and implement robust, scalable and optimally performing systems using Java related technologies, according to provided specifications, standards and procedures, while ensuring compliance with the architectural standards and guidelines laid out by Discovery.

Areas of responsibility may include but not limited to

Design:

• Translate business requirements into technical designs adhering to Discovery Insure processes, standards and guidelines, taking cognisance of performance, security and scalability requirements. Deliver within agreed timeframes.
• Liaise with relevant parties where clarification of business requirements or resolution to technical issues is needed
• Research and find effective solutions to technical issues that arise
• Estimate development timelines based on business requirements

Development:

• Construct robust, maintainable, scalable, optimally performing system code in line with technical specifications, following prescribed process, standards and procedures. Deliver within agreed timeframes
• Conduct unit testing and fix any defects found

Testing:

• Verify build stability and quality with development team before releasing to test team, aiming to release with zero defects
• Assist the Business analyst in ensuring the test pack includes relevant scenarios and test data.
• Consult and assist in reviewing risk / impact of defects found in testing, and assist with fixing where necessary

Support / Troubleshooting:

• Assist system users with technical support issues and handle according to defined procedures
• Ability to effectively analyse root cause of system errors (data errors, performance and stability issues)

Mentoring / Team development:

• Actively coach other developers to understand and apply the Insure coding and architectural standards correctly, as well as any technologies in use
• Perform code review to ensure logical correctness, maintainability, scalability, performance, compliance with architectural standards and frameworks
• Assist in identifying training needs of team members

Personal development:

• Keep abreast of current technological trends and how these might be applied in the Discovery environment
• Constant improvement of knowledge of the various applications, their functionalities and data models

General:

• Ability to communicate clearly, constructively and effectively. Easily able to follow and participate in technical, business process, and other discussions
• Able to build business relationships with other members of team and the business areas we support.

Personal Attributes and Skills

Technical Competencies

• Excellent understanding of Object Orientated principals and Java language fundamentals
• Knowledge of commonly used design patterns
• Broad understanding of how to put together an EE-based business solution from scratch
• EJB
• HTML
• JSF
• JQuery
• JAXB
• SOAP Web services
• Message Driven Beans
• UML
• XML/XSD
• SQL 

Behavioural Skills:

• Action orientated go-getter, hungry to learn and add real value
• Structured and analytical problem solver: Obsessive about finding solutions to problems: action oriented problem solver.
• Able to plan, organise and prioritize own work
• Able to multitask
• Able to work independently
• Team player: reliable, works actively with others towards common goal, communicates constructively, shares information, knowledge and experience, treats others in a respectful and supportive manner

Education and Experience

Essential:

• Matric
• 5+ years’ experience in Java development with exposure to core competencies listed
• IT related Degree or Diploma (BSc/BTech or similar).

Advantageous:

• Formal Java qualification
• REST Web services
• JSON
• Business Process Management Tools
• Apache Camel
• Apache Webserver Configuration
• JBOSS Configuration
• CSS
• GIT
• Integrated Build Tools
• HTML 5
• Knowledge of Short Term Insurance industry

Working knowledge of:

• Software development within SDLC
• Unit Testing
• Data modelling and design of database structures
   

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Key Purpose of the role

The position is responsible for the day-to-day administration and managing a small team within Umbrella Fund Operations, within the Retirement Funds business unit.  To holistically manage and control a portfolio of different Retirement Fund disciplines:

• Monthly contribution,
• Benefit processing / Claims,
• Investment option,
• Individual transfer in,
• Section 14 (movement between administrators).
• The incumbent must ensure that processes and procedures are implemented, maintained and improved. The incumbent needs to ensure operational activity is conducted within regulatory frameworks, accurately, effectively and efficiently.
• The incumbent must ensure that he/she has the knowledge, skills, tools and competencies required to perform the required job within service level agreements.
• The incumbent must have an appetite to be part of a growing new business unit, continuous improvement, able to adapt to change easily and play a role in change management within the team, challenge the status quo, inspire and motivate others.
• The incumbent will continually review existing processes and procedures to ensure the delivery of committed services to the Umbrella Funds Clients.

 Areas of responsibility may include but not limited to

• Processing of all daily and monthly transactional activity within agree service levels.
• Performing QA (Quality Assurance) function for document verification where necessary.
• Ensure that day to day administration is accurate, compliant and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules. Ensures delivery of key operational attributes such as data completeness and data quality.
• Dealing with queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Prepare management and client report for submission to superiors.
• Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Develop and maintain excellent business relations with internal and external brokers.
• Assistance to the Team Manager to ensure effective managing of projects.
• The incumbent is the Subject Matter Expert in Retirement Fund areas under management. Produces new ideas, approaches or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making by “out of the box” thinking and weighing up risks involved.

  Education and Experience

• Tertiary qualification
• Advanced MS Office Excel skills (Essential)
• Wealth Management, Introduction to Retirement Funds – Advantageous 3 - 5 years Employee Benefits, Retirement Funds, Umbrella Fund experience

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Key Purpose

To create brand and communication solutions that enable business to meet their objectives by:

• Driving and defining the implementation of brand and communication strategy and solutions for Discovery Health's Main Market products and services. Interfacing with senior business people to define and co-ordinate brand or communication strategy. Understanding the impact of that strategy across business.

Areas of responsibility may include but not limited to

Supports marketing strategy and translates business needs into solutions

• Works with business stakeholders to unpack marketing briefs and business requirements, translating them into clear and actionable marketing plans
• Contributes to the development of integrated marketing solutions across channels that align with brand guidelines and best practice
• Ensures all outputs are aligned to the Discovery marketing model and business objectives
• Applies sound judgement in balancing stakeholder needs, timelines, and quality of delivery

Delivers and manages marketing campaigns and projects

• Manages the end‑to‑end execution of marketing campaigns, from briefing to delivery
• Coordinates internal teams and external partners to ensure timely, high‑quality implementation
• Works across multiple projects simultaneously, ensuring prioritisation and effective delivery
• Identifies risks, addresses challenges, and ensures plans are executed effectively
• Conducts post‑campaign analysis, measuring impact and recommending improvements

Builds and manages stakeholder relationships

• Builds and maintains strong working relationships with internal stakeholders and partners
• Collaborates across teams to ensure alignment and delivery of shared objectives
• Communicates clearly and effectively to manage expectations and drive outcomes
• Supports resolution of challenges and manages conflict constructively where required

Drives proactive and reactive marketing delivery

• Proactively identifies opportunities to improve marketing effectiveness and bring new ideas forward
• Supports feasibility assessments and contributes to continuous improvement initiatives
• Responds effectively to business needs and ad hoc marketing requirements
• Contributes to optimising processes and ways of working

Functional Competencies

• Strategic thinking (Basic–Intermediate): Understands business context and contributes to marketing plans that support broader objectives
• Brand building (Intermediate): Applies brand principles and demonstrates good judgement in developing compelling marketing outputs
• Partnerships (Intermediate): Works effectively with stakeholders to deliver shared outcomes
• Integrated execution (High): Executes integrated marketing campaigns across channels with attention to detail and consistency
• Business performance (Intermediate): Understands key metrics and uses insights to improve campaign effectiveness

Core Competencies

• Awareness of media channels, including digital, social, and production processes
• Ability to translate complex or technical information into clear, audience‑appropriate messaging
• Strong communication and presentation skills (written and verbal)
• Effective stakeholder collaboration, influencing, and relationship‑building skills
• Strong planning, organisation, prioritisation, and multitasking capability
• Solid problem‑solving, decision‑making, and ability to improve processes and outputs
• High attention to detail with a focus on quality execution and delivery
• Proactive, self‑driven, and resilient, with the ability to work under pressure
• Collaborative, adaptable, and solution‑oriented, with confidence and a strong work ethic

Education and Experience

• Minimum 3 year relevant undergraduate degree or diploma, honours preferable
• Preferable 5 years’ experience in Performance Marketing or Communication
• Relevant industry experience – healthcare, pharmaceuticals and/or financial services

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Key Purpose

• To assist in building, maintaining and developing Broker relationships and enhancing the image of Discovery Health and DCS Health Specialists. To support the Mass Market Business Consultants with all sales and marketing initiatives.

Areas of responsibility may include but not limited to

• To liaise with Brokers and their New Business Administrative teams on a regular basis (telephonically and via face to face, external meetings)
• To promote the brand of Discovery, by always being professional, proactive, innovative and driving quality
• To ensure that escalated new business queries from the broker are attended to satisfactorily (outside of normal escalation channels)
• Need to support the BC to manage the new business pipeline, to identify trends and to provide all necessary administrative support to actively increase business activations
• Need to support BC in identifying sales and marketing initiatives in order to maximise production to achieve a new business target
• Required to assist BC with training of new employer groups and/or members joining Discovery Health
• Required to manage new business stock requirements of the broker
• To assist in the facilitation of corporate marketing events e.g. handling invites / RSVPs etc for road shows, training and other marketing events.

Competencies

• Exceptional planning and co-ordination skills
• Ability to work on your own with minimal intervention
• Pro-active and attentive to detail
• Strong relationship building skills and an ability to adapt to different environments and personalities
• Ability to adapt to change
• Strong administrative skills
• Competent on Word, Excel and PowerPoint
• Customer focused
• High level of confidence and results driven
• Time management is critical
• NQF 5 (advantageous)
• RE5 (advantageous)

Education and Experience

• Matric
• A minimum of 3 years’ Discovery Health experience (Scheme & Non-scheme: Vitality, Flexicare & Healthy Company products advantageous)
• Discovery Health Medical Scheme product knowledge
• Understanding of the Discovery Health new business process (preferable)
• MS Office (Excel, Word, Power Point)
• NQF 5 (advantageous)
• RE5 (advantageous)
• Previous CRM experience (advantageous)

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Job Purpose 

• The role of the Retentions Team leader at Vitality South Africa is to lead and motivate a team of high-performing retentions specialists, in order to reduce the number of lapsed memberships and drive up member engagement.

Key Outputs may include but are not limited to: 

• Manage the Retentions Inbound & Outbound Contact Centre and administration functions
• Daily distribution of leads
• Monitor work allocation in order to drive performance and meet the relevant KPIs
• Relationship building with staff to achieve objectives
• Drive results and solutions through the team
• Responsible for the performance management of staff
• Build the team and identify talent
• Monthly assessing (QA’ing) of calls
• Use innovation to continually improve retentions and to achieve continuous improvements in business efficiency
• Daily/ weekly/ monthly coaching of team members
• To drive a positive team morale, growth within the team.
• Manage staff recruitment and training needs and also ensure team resourcing is adequate at all times
• Provide accurate and timely reporting to relevant business areas regarding lapses, and retention activities
• Keeping abreast of best practice across the group, and globally.

Education and Experience 

• Matric - essential
• Minimum 1 year experience in a leadership role;
• Business degree advantageous
• Minimum of 1 year conservations experience – Advantageous
• Proficient in MS Office
• Advanced Office - advantageous

Personal Attributes and Skills

• Passionate about Vitality, the Discovery group, and its strategic objectives
• Proven sales track record
• Retentions experience in a call centre environment
• Can lead and motivate a team
• Able to multitask and meet allocated deadlines daily
• Consistently meets deadlines
• Excellent interpersonal skills
• Excellent time management skills
• Results-focused & Target driven
• Sets the highest standards
• Takes initiative and works independently
• Provides others with clear direction
• Implements new and useful changes and ideas
• Accepts and tackles demanding goals and targets with enthusiasm
• Strong with numerical concepts and data analysis
• Excellent verbal and written communication skills
• Good formal presentation skills
• Good meeting and training skills
• Relationship building and Networking skills.
• Negotiation Skills

The Discovery Leader; at Discvoery Leaders;

• Believe in the Core Purpose and live the Values – no one is above them
• Recruit the smartest. Liberate the best in who they lead – nothing is more important than our people
• Balance performance, people, humility
• Commit to Innovation and Prudence – with Optimism
• Set bold goals and have a bias for action – they model excellence in everything
• Ensure that the business case prevails. They think and act like owners
• Are clear and inspiring – if they can’t communicate, they can’t lead
• Debate everything, challenge anything but always follow the chosen path
• Do the right thing
   

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Key Purpose

• Performs the role of Scrum Master and Delivery Manager for a portfolio of projects within Clinical Systems & Healthcare Services. Managing relationships with Business Product owners and ensures that business objectives are reflected in the technical processes which they manage. Leading several streams of IT specialists and scheduling in the SDLC Process. Managing a set of projects (potentially across teams). Ensuring that the applications remain adaptive to emerging client needs in their lifetime.

 Areas of responsibility may include but not limited to

• Plan, monitor and report on software delivery – Success is measured through delivery against project plans.
• Manage relationships with third party vendors – Measure through client satisfaction.
• Guide solutions towards the proposed architecture.
• Develop high performing teams.
• Ensure quality systems delivery.
• Engage with key stakeholders on system delivery.
• Ensuring alignment to business requirements
• Building trust with clients by displaying managerial competence
• Understanding business requirements, business strategy and direction, risks and impact
• Acting as consultant to internal and external clients
• Interfacing to other teams where required.
• Management of activities within the SDLC (Acting as process owner)
• Participating and enabling the business prioritization process
• Scheduling and prioritising tasks and resources
• Capacity management
• Project budget tracking and management
• Taking ownership of production issues and driving to resolution
• Adherence to Quality, Standards, SLAs, and SDLC standards

Personal Attributes and Skills

• Great stakeholder management
• Passion for delivery and quality
• Time Management
• Innovative/Creative thinking
•  Logical and practical thinker
• Tenacity and Urgency
• Communication (Written, Verbal and Listening)
• Results Orientated
• Change Readiness
• Influential Leader
• Pro-active in identifying risks and problems.
• Facilitate IT workshops, planning and knowledge sessions.
• Be able maintain composure during high pressure situations.
• Understand how products translate into systems for use by clients.
• Be able to engage with clients at a Senior Level

Education and Experience

• Tertiary Degree (B. Engineer, B. Com, BSC)
• 3-5 years’ experience in software development for large commercial entities
• Must have managed a project delivery team.
• Project Management experience
• Solution Architecture
• Software Development and Testing
• SDLC (Agile experience would be advantageous), ITIL (Incident, change, Release, Problem Management)

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Key Purpose

• This role is in the Reputation Management team, supporting the portfolios of Discovery Bank, Vitality and Sponsorships. You will work closely with the senior Reputation Manager on high-profile campaigns, product launches, executive communications and reactive media issues. The work is varied, visible and fast moving, so you will need to be quick on your feet, comfortable with pressure and confident holding your own in rooms with senior stakeholders. The pace is fast, priorities shift as the business moves, and the ability to turn work around quickly, without compromising on quality, is what makes this team successful. Beyond your own portfolios, you will also be called on to support broader team initiatives, so a genuine can-do attitude and a willingness to roll up your sleeves and lend a hand where needed are essential.

We are looking for someone who:

• Is genuinely themselves at work. We value people who show up as they are, not polished performers who tell us what they think we want to hear. Authenticity, curiosity and a willingness to learn matter more than a rehearsed pitch.
• Has natural energy and presence. You are comfortable engaging with journalists, executives and colleagues across the business, and you contribute confidently rather than waiting to be asked.
• Works well independently and knows when to raise a hand. You can put your head down and deliver focused work on your own, and you are equally quick to jump in when support is needed.
• Is time-conscious and organised. You understand that in PR, deadlines are non-negotiable, and you plan your day accordingly.
• Is agile and calm under pressure. Priorities shift constantly. You adapt without losing your composure or your standards.
• Is a strong writer with a nose for a story. You can spot an angle, tighten a paragraph, and craft copy that reads well in a press release, on LinkedIn, or in a briefing note for a CEO.

Areas of responsibility may include but are not limited to:

• Support the Reputation Management function across traditional, digital and social media.
• Assist with media relations, including drafting press releases, media pitches, coverage reports and briefing documents.
• Help build and maintain relationships with journalists, producers, influencers and other stakeholders.
• Support media events, executive interviews, activations and product launches.
• Contribute to reactive media handling, including drafting holding statements and Q&As under time pressure.
• Monitor coverage, produce daily and campaign coverage reports, and surface insights and trends for the team.
• Respond promptly and accurately to media queries and internal stakeholder requests.
• Stay close to what is happening in the South African media, cultural and consumer landscape – as well as the industries we operate in.

Competencies

• Excellent verbal and written communication in English.
• Strong writing and editing skills, with an eye for tone, structure and detail.
• High emotional intelligence and interpersonal confidence.
• Ability to hold client-facing and executive-facing meetings with ease.
• A bias for action and a strong sense of ownership.
• Effective time and project management, with the ability to juggle multiple campaigns without dropping the ball.
• Familiarity with the South African media landscape and digital platforms (LinkedIn, Instagram, TikTok, X, YouTube).
• Comfortable with Microsoft Office and CoPilot and quick to learn new tools.
• Collaborative, generous with your time, and ready to lend a hand when the team is under pressure.
• Thrives in a fast-paced, deadline-driven environment.

Education and Experience

• Degree in Media, Corporate Communications, PR, Journalism, Marketing or similar, 2-5 years of experience in corporate communications, PR or journalism. Agency, consultancy or newsroom experience is a strong advantage.
• Working experience in financial services sector is preferable.
• Proven track record and journalist/producer network in respect of media relations.  

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Key Purpose of the role

• The primary function of this role is to effectively manage Disability Claim administration and provide integrated services to internal and external clients within the Group Risk Claims Department. In addition to this, the individual will be responsible for the technical assessment of claims by checking the applicable cover, scheme and member details, eligibility, financial details.

 Areas of responsibility may include but not limited to

• Ensure the effective validation and assessment of all disability claims according to company policy whilst having a client centered approach ingrained into the communication and management of all relevant stakeholders and clients
• Review and follow up on all types of disability claims within agreed authority structures and targets in accordance to client service levels, claims management and process requirements
• Makes correct decisions - medically researched, legally defendable, fair, equitable and justifiable final decisions
• Communicate to internal and external stakeholders on set requirements, decision letters and progress on claims in a clear, friendly and concise manner using appropriate language and a client centric approach
• Ensure all Internal and External communication (Written and Verbal) is done so in a professional manner and in line with the company policy and does not contravene the POPI Act.
• Ensure that all queries are answered correctly in a logical and fair manner in accordance client service levels using a client centric approach
• Bring medical expertise, experience and skills and assist with continual medical training, coaching, mentoring, development, empowerment and performance of fellow disability claims team members.
• To liaise with associated persons such as Medical Officers, Reinsurers, Legal Officers, rehabilitation consultants, investigators and management
• Work effectively in a team environment, share information and provide support to other team members
• Contribute to team and cross-team processes, discussions, interactions, activities and programmes
• Create and Implement initiatives and opportunities for change and improvement – within the team, business and self.
• Maintains and develops professional relationships with internal and external clients and ensure the best communication with customers using a client centric approach.
• Seeks and receives the advice and input of others
• Seeks involvement in projects of varying subject matter.
• Participate in personal and professional development activities, training and courses
• Additional ad hoc preparations for Audits (Internal and External), Compliance audits

Personal Attributes and Skills

• Resilience
• Working with People
• Results Driven
• Decision making skills
• Organizational awareness
• Attention to detail
• Analytical
• Adaptable/ flexible
• Creative and innovative
• People orientated
• Team player
• Customer centric
• Dependability and Reliability
• Self-starter  
• Quality Oriented
• Teamwork/Collaborative  
•  Integrity
• Tenacity  

Education and Experience

• Relevant tertiary qualification
• Decision making skills
• Time management skills
• Verbal and written communication skills 
• Problem solving skills
• Claims payments processing product and process knowledge of Employee and Disability products
• Advanced MS Office Excel skills (Essential)
• Organizational skills
• Knowledge and understanding of Employee Benefits and Claims Payments administration
• 2-3 years relevant experience such as working in the risk/health insurance industry
   

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Job Purpose

• The Executive Associate to the Chief Executive Officer (CEO) for Discovery Health Global Health Solution is a senior, business critical role that acts as a strategic and operational extension of the CEO.
• The role exists to amplify the impact of the CEO, ensure the effective running of the CEO’s office, and drive complex, high visibility initiatives across Discovery Health’s Global Health Solutions business. This role blends executive governance, strategic administration, and hands on leadership of cross functional projects that require direct CEO and Executive oversight.
• The Discovery Executive Associate programme is renowned for providing a unique opportunity for the best EE talent to enjoy accelerated growth and development through working with and exposure to Discovery’s most senior leaders.
• Due to the startup-nature of the business, the role requires someone who is comfortable operating in ambiguity, building structure where needed, and improving processes iteratively while delivering reliably.

Key Outputs

• If you have an entrepreneurial mind-set, are hungry for growth, appreciate calculated risks and can assume responsibility for bringing strategic projects to life, then this role will liberate you to realize your full potential. 

As an Executive Associate to the Chief Executive Officer your core accountabilities will be: 
Strategic Administration & Governance Leadership

• Own the smooth, disciplined running of the CEO office, ensuring focus, cadence, and follow‑through across competing priorities.
• End‑to‑end responsibility for governance forums relating to Discovery Health Global Health Solutions team (Exco, SteerCos, Board committees), including:
• Agenda design
• Board‑quality packs and collation of pre-reads
• Minutes, matters arising, and action tracking
• Act as the primary integrator between the CEO, DHG Executives, leaders in various cross-functional teams.
• Ensure timely, decision‑ready submissions of Board and Exco documentation, with strong strategic narrative, execution clarity, and risk articulation.
• Operate as a trusted filter, sounding board, and challenger to the CEO.

Strategic Cross‑Functional Programmes

• Lead and run large‑scale, high‑impact strategic initiatives that span multiple functions and business areas.
• Own initiatives that require direct CEO, or Exco engagement.
• Preparation of proposals for strategic partnerships and new business opportunities for both external and internal distribution.
• Translate strategy into execution through:
• clear problem framing
• integrated workplans
• dependency and risk management
• executive‑level progress reporting
• Proactively unblock bottlenecks, resolve trade‑offs, and course‑correct to protect outcomes.

Strategy, Insight & Executive Decision Support

• Partner with the CEO and Executives to shape:
• growth strategy and emerging opportunities for the portfolio
• required investments (capex, resources, including trade‑offs)
• strategic priorities
• Lead or commission detailed research and targeted analysis to support executive and Board decision‑making
• Collate, analyze and draw insights on business performance for the DHG area
• Prepare Exco- and Board‑quality presentations, speeches, and strategic narratives.

Thought Leadership, Communications & External Profile Support

• Support and shape the CEO’s internal and external thought‑leadership presence, including:
• Keynote presentations
• Industry and partner forums

Personal Attributes and Skills
Discovery’s Executive Associates must be exceptional. They must demonstrate: 

• Exceptional strategic judgment, analytical capability, and commercial acumen
• Strong executive presence with ability to influence and challenge at C‑suite level
• Comfort operating in high ambiguity and pace
• Ability to move seamlessly between big‑picture strategy and execution detail
• Outstanding written, verbal, and visual communication skills
• High levels of discretion, resilience, and personal integrity
• Ability to work effectively and deliver within a complex matrix organisation
• Exceptional analytical, problem solving and research skills
• A passion for personal development and growth with high learning potential

 Education and Experience

• Relevant degree/s at post graduate level or higher, with a strong analytical or business focus.
• 5-8 years experience in top tier consulting, corporate strategy or senior cross-functional programme leadership roles
• Extensive business and/or technical experience with a proven track record of innovation, entrepreneurship, delivery and performance.
• Prior health, financial services, or regulated industry experience (advantageous)
   

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Key Purpose

• To build on our current telematics reporting platform and enhance the features running with technical projects from end to end including design and implementation of the solutions. You will also be required to analyse large amounts of data to find key business value and insights.

Areas of responsibility but not limited to:

• Develop and manage BI dashboards and reports to monitor our telematics systems’ performance and operational metrics.
• Extract, analyse, and interpret complex engineering, software development, and operational data to support decision-making.
• Collaborate with software developers and DevOps teams to develop and optimize data pipelines and automated reporting.
• Ensure data security, integrity, accuracy, and accessibility for cross-functional teams.
• Run with technical telematics projects from end to end
• Work in a team environment
• Communicate effectively and manage technical telematics supplier teams
• Perform root cause analysis on malfunctioning systems

Skills

• Drive to learn new skills and concepts
• Ability to manage multiple projects simultaneously
• Strong problem-solving skills and data-driven mindset
• Strategic thinking with a keen ability to translate business needs into data insights and actionable plans

Education and Experience

Education:

• Matric
• Bachelor’s Degree in Engineering qualification
• AWS Certification - Advantageous
• MSc - Advantageous

Minimum Experience:              

• 3+ years of experience in business intelligence and data analytics within an engineering or technology driven industry.
• Strong technical project management skills with experience leading data-driven projects.
• Understanding of software engineering principles and best coding practices.
• Proficiency in QuickSight (AWS), Power BI, Tableau, SQL, Python (Pandas, Numpy), or similar data analytics tools.
• Solid knowledge of relational and non-relational databases.
• Hands-on experience with ETL processes, database management, and cloud-based analytics platforms.
• Familiarity with cloud environments such as AWS, Azure, or Google Cloud, including CI/CD integration.
• Experience with version control systems (Git) and automated deployment strategies.
• Familiarity with Unix/Linux - Advantageous
• AI and software disciplines - Advantageous

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Key Purpose

• Understanding the technical requirements, and through a structured process documentng, validating and translating it into functional specifications that are used by developers to craft a technical solution. Testing and validating the functionality of the technical solution against the technical requirements. Interfacing between the Systems Architect, client (where relevant) and the development team with regards to the technical, business and functional requirements. Ensuring that the technical and/or the business requirements are delivered in the implemented solution. Working with multiple systems and business areas and multiple teams that require deep integration of solutions. Building and maintaining strong relationships with clients, and acting as consultant on the application.

Areas of responsibility may include but not limited to:

Business Case

• Assist the Systems Architect and/or business to articulate the benefits they wish to realize with the solution. Facilitating the development of a Technical Design or Business Case.

Agile Methodology

• Design and validate the functional solution using Agile Methodology.
• This involves interpreting the product / technical requirements into Agile Epics and Stories
• Plan Agile Sprints and Stories for the Sprint
• Apply knowledge of the system, interfaces and dependencies to highlight integration aspects that must be considered.
• Identify a set of stakeholders that need to be involved in creating and validating the Agile Story Board by interview business and technical owners, as well as experienced members of the development team (Development Manager, Architect, Snr BA).
• Design a set of test cases/scripts, test scenarios and test data sets to accompany the Agile Story Board
• Validate the Agile Epics and Test Basket with the identified stakeholders and obtain sign-off.

Release Notes & Training Material

• Update and publish release notes related to the current system changes implemented and notify impacted parties. Maintain and update the Agile Story Board (Epics and Stories) with any added content.

Personal Attributes and Skills

Behavioral Skills

• Time management and prioritization
• Creativeness
• Curiosity
• Learning orientation
• Negotiation skills
• Innovation

Technical Skills

• Agile Methodology
• Project Management
• SQL queries
• Business Writing Skills
• Presentation and Facilitation Skills
• Solution Architecture
• Process Mapping
• Entity Diagram mapping
• Software testing pack design, functional testing

Education and Experience

Minimum

• Informatics or other relevant degree
• 3 – 5 years Business Analyst experience
• Agile Methodology Certification

Advantageous

• 1 year Software Development experience
• Honours degree

Methodologies

• Agile Methodology

Tools

• Enterprise architect
• Visio
• SoapUI (SOAP) / REST client (JSON)
• Atlassian tool suite (Jira, Confluence)

Processes

• ITIL (Incident, Release, Problem Management)

Technologies

• SQL (Oracle and IBM Netezza)
• UML
• XML
• JSON

Other

• Software architecture
• JAD sessions
• Data modelling techniques

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Key Purpose

• Provide support with all queries including but not limited to Claims investigations, benefit limits, new business, chronic medication and general queries such as explaining policy, protocol and benefit decisions
• Identifying and proposing solutions to processes and service related failures. Building and establishing relationships at all levels to facilitate first time resolution of queries

Key Outputs

• Focuses on customer needs through the resolution of queries
• Scrutinizes numerical data, verbal data and all other sources of information so as to ensure a thorough investigation into queries presented and produces workable solutions to a range of problems.
• Presenting and communicating information effectively so as to ensure clear understanding and buy-in
• Establishes good relationships with customers and staff (both internally and externally) to wide and effective networks. Gains clear agreement and commitment from others by persuading, convincing and negotiating.
• Resolve highly escalated queries swiftly and efficiently
• Coordinating own and team’s administration
• Ability to draft written responses of an excellent and consistently professional standard in English, occasionally subject to executive and legal scrutiny      

Competencies

Behavioral Competencies

• Action orientated
• Being open and receptive to feedback and change
• Deciding and initiating action
• Ethics and Values
• Managing diverse relationships
• Adapting to change
• Communication and writing skills
• Ability to work independently
• Meeting and exceeding customer expectations

Skills

• Time Management
• Verbal and written communication
• Problem solving skills Presentation skills Relating to others

Knowledge

• Extensive understanding of the Discovery Health Product Benefit and process knowledge

Qualifications & Experience

Essential

• Matric
• Afrikaans (Speak and Write)
• MS Office Knowledge
• Minimum of 12 months Face-to-face customer service experience
• Valid driver’s license and own transport

Advantageous

• Relevant tertiary qualification
• In-depth knowledge of the Sasolmed product, processes and systems
• Medical Scheme Industry knowledge and Medical Scheme’s Act knowledge

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Job Purpose 

• Lead risk-based IT audits across infrastructure, cloud, cybersecurity, data, payments, and digital channels to provide independent assurance over technology risks and controls. Strengthen the bank’s control environment, meet local regulatory expectations, and enable secure innovation at speed.

Areas of responsibility may include but are not limited to:

Audit Planning & Governance

• Develop and maintain the risk-based IT audit plan aligned to the bank’s strategic objectives, risk appetite, and Three Lines Model.
• Perform technology risk assessments covering cloud (IaaS/PaaS/SaaS), cybersecurity, data & AI/ML, DevSecOps, third party risk, payments, open banking/APIs, and resilience.
• Ensure conformance with the International Standards for the Professional Practice of Internal Auditing (IIA Standards / IPPF) and alignment to King IV™ principles on governance.
• Prepare Audit Committee packs for IT audit coverage, opinions, key themes, and trend analyses.

Execution of IT Audits - Lead end to end audits (scoping, fieldwork, issue validation, reporting) over:

• IT General Controls (ITGCs) and application controls across core banking, digital channels, and enablement platforms.
• Cybersecurity (governance, identity & access, SOC, vulnerability/patch, incident response, endpoint, network & cloud security).
• Cloud & platform engineering (architecture, configuration, CSP shared responsibility, IaC controls, container/Kubernetes security).
• Data governance & privacy (POPIA, data lineage/quality, access, ISO/IEC 27701 alignment).
• Payments & cards (EFT, RTGS, card acquiring/issuing, PCI DSS scope and interfaces).
• Business continuity & operational resilience (BCP/DR, RTO/RPO, scenario testing).
• Third party & fintech partnerships (onboarding due diligence, contracting, ongoing monitoring, exit plans).
• Change, SDLC & DevSecOps (agile ceremonies, CI/CD, testing, segregation of duties, release management).
• AI/ML & model risk (data sourcing, bias, explainability, monitoring, access, change control—coordinating with Model Risk/Internal Audit specialists).

Issue Management & Stakeholder Engagement

• Produce clear, prioritized reports with root     cause, business impact, and actionable remediation:
• Track and validate remediation; escalate overdue/high risk issues.
• Build strong relationships with CIO/CTO/CISO, Data, Engineering, Product, Risk, and Compliance while maintaining independence.

Data Led Assurance & Continuous Auditing

• Drive data analytics in audits (e.g., log analysis, user access analytics, config drift, control health dashboards).
• Pilot continuous monitoring and controls automation where feasible; mentor the team on Python/SQL/Power BI usage.

Regulatory and Standards Alignment

• Align assurance to Banks Act requirements and Prudential Authority (SARB) expectations, POPIA, FICA, NCA, and Payment System rules where applicable.
• Reference and benchmark against COBIT, NIST CSF/800 53, ISO/IEC 27001/2, PCI DSS, CIS Controls, and internal policies/standards.

People, Quality & Vendor Management

• Manage, coach, and upskill the audit team; curate an annual training plan (CISA/CISM/CISSP, cloud security, data analytics).
• Oversee co-sourced audit partners; set scope, quality criteria, and deliverable timelines.
• Perform engagement quality reviews and maintain a robust internal audit Methodology & QAIP (Quality Assurance and Improvement Program).

Personal Attributes and Skills 

• Risk based, outcome oriented thinker with strong professional skepticism and independence.
• Executive presence & communication: able to distill complex tech risks into concise messages for EXCO/Audit Committee.
• Collaboration & influence: builds trust with Technology and Product while holding firm on control requirements.
• Learning agility: keeps pace with cloud native architectures, platform engineering, AI/ML, and evolving threats.
• Structured problem solver with strong root cause and issue prioritisation skills.
• Ethical judgement and confidentiality aligned to IIA Code of Ethics.
• Resilience under pressure; comfortable challenging senior stakeholders.
• Excellent writing (findings, opinions, and board level reporting).
• Banks Act and SARB Prudential Authority supervisory expectations (incl. IT/cyber risk, outsourcing, operational resilience).
• POPIA, FICA, NCA, Payments Association of SA rules, and relevant PCI DSS obligations.
• Corporate governance via King V™ and alignment to the IIA Standards (IPPF).

Education and Experience 

• Bachelor’s degree in Information Systems, Computer Science, Engineering, Risk/Audit, or related field (required).
• Professional certifications (one or more required): CISA (preferred), CIA (advantage), CISM/CRISC/CISSP, ISO 27001 Lead Auditor/Implementer (advantage).
• Cloud security certifications (e.g., CCSP, AWS/Azure security specialty) advantageous.
• Data & analytics: demonstrable SQL and/or Python skills; data privacy certification (e.g., CIPT) advantageous.
• 8–10+ years total experience in IT audit, technology risk, cybersecurity, or related assurance
• 3–5+ years in a managerial/lead role. 
• Banking/fintech background essential; digital retail bank experience strongly preferred. 
• Led multiple audits across cloud, cybersecurity, digital channels, payments, core banking, data governance, and third‑party risk. 
• Experience interfacing with Audit Committees, regulators, and external auditors. 
   

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Key Purpose:

• Management of enrolled Oncology members by reviewing clinical appropriateness of treatment is prescribed. This involves the correct application of Clinical Entry Criteria, Protocols, SOP’s and Clinical guidelines as well as explaining the benefit to the member and counselling the member.

Key Outputs:

The successful applicant will be responsible for but not limited to the following job functions:

• Enroll Member on Oncology Program and ensure that the member meets all requirements to qualify for the benefit (i.e. Forensics, Underwriting categories)
• Review treatment plans in line with the SAOC and Icon guidelines
• Approve treatment in line with SAOC/Icon as well as Discovery Health protocol.
• Decline treatment which is not in line with SAOC\ICON as well as internal Discovery Health protocol.
• Refer complex cases to internal and external Medical Review teams and provide feedback to both members and Providers.
• Communicate funding decisions to members, employers and brokers verbally or in writing.
• Make comprehensive notes on treatment that was approved/declined and how the funding decision was made.
• Mitigate risk by using clinical knowledge to identify risk and reporting it accordingly.
• Provide support to members, CHO Service Agents, Doctors and Pharmacist.
• Support to Doctors by coordinating treatment plans and sending them updated guidelines and information.
• Meeting daily Operational targets.
• Education and Experience:

The following requirements are essential:

• Matric
• Registered & Enrolled Nurse
• Registered with SANC
• 2 years Clinical experience
• Knowledge of Oncology Treatment Interventions
• Microsoft Office
• Effective communication skills (verbal & written)
• Effective presentation skills
• Telephone Etiquette
• Active listening skills

The following requirements will be advantageous:

• 1-year experience as a Case Manager.
• DH systems and products.

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Key Purpose

• The successful candidate will go on site and help in the walk-in centre. They are seen as a close extension of the Scheme. They know the members and understand how to navigate the sites especially regarding security. They also support with wellbeing days and training.
• The role of the CLC is to investigate, resolve and report on complex escalated queries sent by the scheme management and Council of medical schemes. In addition, they manage complaints escalates to a public domain such as Hello Peter and blogs.

Key Outputs

• Focuses on customer needs through the resolution of escalated queries received from the Scheme Office or Social media platforms
• Scrutinizes numerical data, verbal data and all other sources of information so as to ensure a thorough investigation into queries presented and produces workable solutions to a range of problems.
• Establishes good relationships with customers and staff (both internally and externally) to wide and effective networks.
• Coordinating own and team’s administration
• Ability to draft written responses of an excellent and consistently professional standard in English/Afrikaans, occasionally subject to executive and legal scrutiny
• Monitors and maintains quality and productivity. Works in a systematic, methodical and orderly way.
• Produces workable solutions to a range of problems through root cause analysis to implement changes across the business.

Competencies

• Behavioral
• Managing diverse relationships
• Ability to work independently
• Meeting and exceeding customer expectations
• Upholds ethics and values
• Resilience
• Action orientated

Skills

• Time Management
• Excellent Verbal and written communication
• Interpersonal skills
• Problem solving skills

Qualifications & Experience

Essential

• Essential Matric
• MS Office Knowledge
• Afrikaans (speaking and writing)

Advantageous

Relevant Qualification

• Bilingual (English and Afrikaans)