Credit Controller at Hollard Insurance

• At Hollard, we believe that great businesses are built on strong relationships, operational excellence, and talented people who take pride in delivering exceptional service. We're looking for a detail-oriented and proactive Credit Controller to join our Personal & Commercial Lines team.
• This is more than a credit control role. It is an opportunity to work at the heart of our business, partnering with brokers, intermediaries, and internal stakeholders to ensure healthy premium collections, accurate account management, and a seamless customer experience.
• If you enjoy problem-solving, building relationships, working with numbers, and making a real impact on business performance, we'd love to hear from you.

What you'll be doing

• As our Credit Controller, you will play a key role in maintaining the financial health of our broker portfolio while ensuring excellent service delivery and operational efficiency.

Your responsibilities will include:

• Managing the collection of outstanding premiums and maintaining healthy debtor accounts.
• Reconciling and allocating premiums received from brokers and intermediaries within agreed timelines.
• Dispatching premium statements, commission statements, and EFT advices promptly and accurately.
• Managing unpaid debit orders, unallocated cash, and account discrepancies.
• Conducting age analysis and bank reconciliations to support sound financial controls.
• Investigating and resolving exceptions arising from automated bordereaux uploads.
• Producing accurate monthly reporting and supporting national credit control initiatives.
• Building strong relationships with brokers and internal stakeholders to resolve queries efficiently.
• Identifying process improvements that enhance operational effectiveness and customer satisfaction.

Required Knowledge and Experience    
What makes you a great fit?

• We're looking for someone who combines financial accuracy with strong relationship management skills.

Skills that will help you succeed

You are someone who:

• Has exceptional attention to detail and accuracy.
• Takes ownership and follows through on commitments.
• Communicates professionally and confidently.
• Builds trusted relationships with brokers and colleagues.
• Enjoys investigating discrepancies and resolving complex queries.
• Thrives in a fast-paced environment and can effectively prioritise competing demands.
• Embraces change and continuously looks for opportunities to learn and improve.

Educational Requirements    
Minimum requirements

• Grade 12 (Matric).
• 3-4 years' experience in insurance credit control.
• Sound understanding of credit control principles and basic bookkeeping.
• Knowledge of commercial short-term insurance environments.
• Strong reconciliation and account management experience.

Advantageous qualifications & experience

• NQF 4 or NQF 5 qualification in Short-Term Insurance.
• Exposure to commercial underwriting administration or claims processes.
• Knowledge of insurance legislation and industry terminology.
• Experience working with insurance finance systems and advanced Excel functions.

Deadline:1st November,2026