Administrator at Discovery Limited

Key Purpose of the role

The position is responsible for the day-to-day administration and managing a small team within Umbrella Fund Operations, within the Retirement Funds business unit.  To holistically manage and control a portfolio of different Retirement Fund disciplines:

• Monthly contribution,
• Benefit processing / Claims,
• Investment option,
• Individual transfer in,
• Section 14 (movement between administrators).
• The incumbent must ensure that processes and procedures are implemented, maintained and improved. The incumbent needs to ensure operational activity is conducted within regulatory frameworks, accurately, effectively and efficiently.
• The incumbent must ensure that he/she has the knowledge, skills, tools and competencies required to perform the required job within service level agreements.
• The incumbent must have an appetite to be part of a growing new business unit, continuous improvement, able to adapt to change easily and play a role in change management within the team, challenge the status quo, inspire and motivate others.
• The incumbent will continually review existing processes and procedures to ensure the delivery of committed services to the Umbrella Funds Clients.

 Areas of responsibility may include but not limited to

• Processing of all daily and monthly transactional activity within agree service levels.
• Performing QA (Quality Assurance) function for document verification where necessary.
• Ensure that day to day administration is accurate, compliant and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules. Ensures delivery of key operational attributes such as data completeness and data quality.
• Dealing with queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Prepare management and client report for submission to superiors.
• Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Develop and maintain excellent business relations with internal and external brokers.
• Assistance to the Team Manager to ensure effective managing of projects.
• The incumbent is the Subject Matter Expert in Retirement Fund areas under management. Produces new ideas, approaches or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making by “out of the box” thinking and weighing up risks involved.

  Education and Experience

• Tertiary qualification
• Advanced MS Office Excel skills (Essential)
• Wealth Management, Introduction to Retirement Funds – Advantageous 3 - 5 years Employee Benefits, Retirement Funds, Umbrella Fund experience