Service Desk Engineer at Paracon

Job description

Job Description

An information technology career with our client offers an opportunity to work in a leading-edge computing environment with a global reach. You'll create solutions to business problems that influence the lives of millions around the world. They are looking for a results driven, team player to join their ever growing IT team in a Service Desk role.

The Service Desk provides end-users with the ability to log tickets and requests, acting as a single point of contact for all Applications, Infrastructure and specific 3rd Party related problems.

You will assume full responsibility to progress each ticket logged onto the Ticket Management System for any resolver group, irrespective of geography, application or support area, managing by priority and determined by business impact, providing regular end-user updates and ‘real time’ escalation within any support groups or vendors to ensure visibility of any potential failures to resolve issues to the satisfaction of the end-user.

Job Requirements

• You need to have excellent verbal and written communication skills, an understanding of managed computer environments, basic Networking skills and 2 - 3 years' relevant experience within a Call / Service Desk or similar environment.
• It's important that you pay meticulous attention to detail by nature, have an analytical and logical ‘mind-set’ when dealing with issues and are able to use varying styles of communication to suit the occasion and the audience.
• You also need to be able to work unsupervised and portray a strong service-oriented (‘can-do’) attitude, with a strong focus on the ‘internal customer’ approach, committed to exceeding customer expectations.

Sound like we've described you? Then let's chat about this awesome career opportunity!