Operations Business Analyst at ooba

Job description

The Role

The BA’s job is to partner with the business in a trusted advisor capacity. They aim to understand and clarify the business’ intentions, motivations and objectives through a process of dialogue, debate and modeling. Then to document these as a set of business processes and rules, clearly reflecting the various business entities, their make-up, relationships and means of engagement.

In respect of information delivery the BA is responsible for ensuring that there are consistent definitions for business entities and that all the rules associated with each business process are clearly documented, published and understood.

Key Areas and Activities

• Business Initiatives
• Discover Business Opportunities and Problems for discussion with Business Owner
• Align initiatives to strategy (work items / projects are aligned to strategy)
• Document Business Roadmap
• Make recommendations / assist in strategy formulation
• Research market conditions for aligned business area
• Influence by using a network of peers and subject matter experts
• Understand strategic intent of organization
• Build relationship with business owner (collaborate)
• Responsible to feedback to business on any misalignment
• Review Initiatives/proposals against strategy plan and feedback/indicate to Business Owners when requests/proposals are not aligned with strategic plan
• Business Case
• Develop Business Case Document
• Perform cost/benefit, feasibility, sustainability and organizational readiness assessments
• Conduct information gathering sessions
• Hold required meetings with business
• Business Analysis, Translation & Change Management
• Conduct information gathering from various sources
• Document requirements according to prescribed format
• Apply agreed methodology
• Write specification and test documents
• Do evaluations and documented recommendations and feedback
• Business Process Definition & Implementation
• Draft requirement documents containing the following:
• Use Cases, Flow charts, Key Success Factors, Reporting Metrics, Test Cases
• Work with business and HR to implement new processes & ensure change management (escalate non-compliance).
• Evaluate the success of the change
• Business & IT Convergence
• Develop knowledge of other business units
• Keep abreast of new technologies and strategy
• Run Business Prioritisation Meetings and ensure the prioritization standards are adhered to.
• Communicate IT strategy
• Clearly indicate (verbally and in written formats) the impacts of a business requirement on the IT Roadmap and vis-versa on each business initiative that is discussed.
• Meet with Business and test that business understands and buys into IT plan and timelines.
• Meet with IT and ensure that IT understands and buys into Business plans and timelines that may impact the IT plan.
• Stakeholder Relationships
• Develop and maintain strong relationships with internal vendors:
• Business Stakeholders
• End Users
• Business Analysts
• Technical Peers
• Develop and maintain relationships with external vendors:
• Consultants
• Software Vendors

Required Skills

• Minimum 5 Years’ experience as a Business Analyst
• Qualification in Business Analysis
• Strong Verbal Articulation
• Strong Documentation
• Strong Relationship Building Skills
• Business Process Modeling
• Agile Methodology

Preferred

• Case Tool – MS Project, MS Visio
• Case Tool – Atlassian Product Suite, Jira, Greenhopper, Confluence

Required Competencies

• Assertiveness
• Service Orientated
• Devotion to quality
• Flexibility
• Listening Skills
• Negotiating
• Planning
• Persuasiveness

The above position includes, but is not limited to the above.