Vallue Added Service Manager at Salt South Africa

Job description

Our client is an international Internet operator and browser. They are looking for someone to grow mobile Value Added Services revenues for Africa.

You will be responsible for

• operators and partner strategies, continuous improvement and knowledge sharing initiatives
• Optimize campaigns and identify programmatic ways to do this at scale
• Optimize monetization revenue streams through traffic and billing optimizations
• Operate as the lead point of contact for any and all matters specific to your operators & partners portfolio, contracts including escalation and troubleshooting to resolve issues
• Gather operator and partner feedback to enhance ad products and the customer experience working closely with engineering when needed.
• Deliver consultative support and up-to-date education on their products
• Analyze data to identify trends to enhance their partner & operator support processes and improve team efficiency as well as revenues
• Communicate clearly the progress of monthly/quarterly initiatives to other internal teams

Minimum Qualifications:

• MA/MS degree
• Solid skills with data and excel computing, ability to leverage data to take fast and relevant decisions
• Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set
• Exceptional communication and presentation skills
• Strong team working skills, ability to adapt to a fast-paced, international work environment with a passion for making an impact
• High level of comfort presenting key client issues in an effort to be the customer advocate
• Identify and leverage trends within industry of expertise/focus
• Ability to effectively prioritize tasks and manage time, even under high- pressure situations
• Fluency and excellent communication skills in English. Another language is a plus
• Previous experience or interest in customer sales and support, account management or consulting a plus