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  • Posted: Jul 17, 2017
    Deadline: Not specified
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    At FiveFriday we provide an amazing place of employment for our staff. We empower our customers with inventive solutions so that they can improve their profits, and free up more time. Business is serious, and work is fun. Everyday is Friday. we’re a multi-faceted, all-in-one, multi-talented, one-stop-shop. But no one likes a cliché. The ...
    Read more about this company

     

    Support Analyst

    Job description

    Junior support analyst position based in Bellville, Cape Town.

    Details

    FiveFriday is looking for a suitably qualified and experienced support analyst as part of an established support team responsible for providing application support for an international client.

    Key responsibilities

    • Ensuring that second line incidents are resolved within the agreed SLA
    • Providing an exceptional customer experience to the client

    Skills required

    • Trouble shooting C# .Net code (minimum of 2 year experience trouble shooting code)
    • Communication: Very strong verbal and writing skills (English)
    • Working towards deadlines
    • Identifying and reporting trends from issues logged, suggesting service improvements
    • Basic SQL knowledge

    Qualifications

    Preference will be given to a candidate with a Microsoft or similar qualification.

    Salary

    Market related salary depending on qualifications and experience.

    Location and frequency

    • FiveFriday Cape Town Offices
    • Bellville, Cape Town (near Tyger Valley)
    • 45-hour work week

    Willing to work alternating shifts

    07:00 - 16:00 or 08:00 - 17:00 (depending on Daylight Savings as per client's needs)
    15:00 - 23:00 or 16:00 - 00:00 (depending on Daylight Savings as per client's needs)

    Method of Application

    To apply, upload a one-page CV specifying your related skills, experience, and salary expectations for this position.

    This position is only open to South African citizens. Should you not get a response from us within two weeks of applying, consider your application unsuccessful.

    Interested and qualified? Go to FiveFriday on www.linkedin.com to apply

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