Operations Controller & Navitrans at Impala Terminals

Job description

Description

Main Purpose

Provide support in the execution of orders and requests for operations through Navitrans application

Key Responsibilities

• Plan, organise and prioritise work;
• Ensure that the service levels required by the clients and suppliers are delivered;
• Ensure that all customer, supplier and Impala queries are resolved accurately and in timely manner;
• Opening of all MTC’s, monitoring and controlling the accurate and timely completion of all MTC’s;
• Revenue management - ensure timely and accurate issuance of settlement proposals and payment to suppliers, generation of revenue/services in Navitrans to ensure invoicing to clients, reconciliation and closure of projects profit and loss accounts;
• Reconciliation of cross team processes (such as Settlement Proposals, delivery, invoicing, payments);
• Procurement of various modes of transport (Rail, Road and Sea Freight via shipping team);
• Book ,process and monitor sea-freight shipments from packing at warehouse to delivery at Port of Discharge
• Regular tracking and reporting of the goods to the clients and other Impala teams as required, including pre-alerts, stock reports, forecasts, receipts and dispatches from warehouse;
• Manage the forwarding ,tracking and reporting in accordance with our customers standard operating procedures
• Pro-actively analyse the tracking data to find trends of poor performance by suppliers, clients and Impala and report to management with proposals for how to improvement the poor performance;
• Investigate delays, breakdowns and report to operations manager and clients and other persons as required
• Pro-actively manage standing time and demurrage (trucks, containers, wagons, sea freight)
• Stock Management : Inbound and Outbound order execution
• Stock Reconciliation per warehouse
• Attend to all client requests and provide feedback in a professional and timeous manner;
• Preparation and execution of quotations for business in accordance with procedures for approval by Impala Africa Management Team prior submission to client;
• Ensure compliance with Impala internal operating procedures including recording, filing and including the input and managing of information systems (Operational and Accounting);
• Work closely with the other departments (Operations, Finance, HR, and Customs Clearing) to ensure that both our business and client’s expectations are met;
• Comply to country specific regulations;
• Perform additional duties as assigned.

Knowledge Skills And Abilities

• Minimum of 3 years’ experience in African Logistics.
• Tertiary education in the relevant field.
• Strong interpersonal managements.
• Attention to details and high level of accuracy.
• Prioritisation skills, time management skills.
• Team player , willing to work long hours
• Proficient computer skills in particular in Excel, Navitrans, Qlickview and Powerpoint .
• Analytical and problem solving skills.
• Strong negotiations skills and the ability to understand the market that we operate in.
• Passion for clients and the ability to support the sales process.
• Ability to prepare and interpret profit and loss accounts.
• Strong understanding of warehouse, transport, clearing, shipping and related operations.
• Languages: Good master of the English language – oral and written. Additional language preferable - French, Swahili or Bemba.

Key Relationships

• Operations Manager
• Customers – across all levels of their organizations.
• Trafigura Trading Africa
• Suppliers
• Impala Africa teams
• Impala Regional Managing Director