Senior Digital Product Owner at Commonwealth Bank

Job description

The Commonwealth Bank Group is executing a plan to enter and disrupt the South African banking market. This will be achieved through a combination of innovative technology platforms, simple transparent and relevant customer offers, unique and differentiated partnerships and a distinctive focus on digital banking. Our strategy is one of financial inclusion – we are looking to breaking down the barriers to participation in the formal financial system. We will do this through a combination of this ultra-low cost innovative digital banking proposition together with an emphasis on financial literacy where we will deliver the knowledge and understanding that is a prerequisite to trust and participation.

The Purpose Of The Role

The Senior Digital Product Owner (DPO) role will work closely with the segment and product teams to build and manage new digital financial services offerings across TYME’s digital assets. This entails taking responsibility for the full life-cycle of product development from concept, customer research and design through to product development, launch, iteration and support.

You Will

• Perform the following tasks in manner consistent with CBA’s values of Integrity, Accountability, Collaboration, Service and Excellence. People Capabilities will be at the forefront of what you do including Customer Focus, Team & Culture, Continuous Improvement, Effective Communication, Judgement and Drive Results.
• Partner with business stakeholders and the development scrum team to define and clarify business requirements
• Define product and service vision and requirements based on customer needs and business objectives
• Dive project discovery and inception activities
• Define minimum viable product (MVP) for product launch and successive iteration and horizon mapping
• Lead agile delivery teams to prioritise backlog items, contribute to user story writing, ensure the team understands the product backlog, owning the product roadmap on behalf of business stakeholders and planning for sprints in conjunction with the scrum master for these sprints
• Work with UXD, marketing, analytics and the research team to identify customer personas and segments, validate MVP and product scope and deepen knowledge of customer needs, motivations and behaviors to influence designs that contribute to a rewarding customer experience
• Liaise regularly with technical developers and programmers to understand technical implications, prioritise development and make decisions about technical direction
• Work closely with business stakeholders (e.g., product managers, risk, compliance, legal, finance) to understand business imperatives, rules of engagement, expectations, analyse and mitigate risks and determine a strategic approach to product development
• Engage stakeholders to ensure that all project scope decisions are understood and agreed to and that all their needs are met
• Own ongoing support and maintenance issues to ensure services are demonstrating continuous improvement and continuing to meet customer needs
• Identify hypothesis to validate customer problems and define clear learning objectives that will ensure the appropriate tagging and analytics coverage is achieved to inform product roadmap and prioritisation decisions
• Motivate and work with a scrum team daily to move user stories into production, this includes attending and actively participating in scrum ceremonies
• Continually seek new innovative ideas and technology to include in the project delivery and socialize effectively with project stakeholders
• Drive continuous improvement activities for the scrum team
• Ensure all work results delivered by the scrum team are of high standard

What will make you successful?

• Industry tertiary qualified with Agile Product Owner qualifications is highly desirable
• Certified Scrum Product Owner
• At least 2 years’ experience in a similar role
• Proven ability and experience with successfully managing projects to completion
• Experience working in an Agile delivery environment as a Digital Product Owner
• Proven ability to deal with ambiguous situations
• Experienced in building best practice and innovative customer experiences, customer engagement and product development
• A natural digital junkie who keeps abreast of the latest digital trends
• Experience liaising with business stakeholders and technical development teams to deliver digital products & services
• Comfort with working across multiple streams in a fast paced, dynamic, and collaborative environment
• Strong grasp of new technologies, competitive landscapes, marketplace, and regulatory environment
• Strong influencing skills and experience successfully liaising with difficult business stakeholders and technical development teams to deliver digital products & services whilst maintaining strong relationships
• Demonstrates a strong commercial acumen with a desire to base decisions on data and business value
• Experience working with agile and project management tools such as Jira, Confluence, Slack, Hipchat and others is an advantage
• Financial services/payments, ecommerce, and mobile commerce industry experience a strong advantage

We are committed to building a respectful and inclusive workplace, appointing the best person for the role, supporting diversity. All information will be held in the strictest of confidence.