As one of the world’s largest and most diversified testing services providers, ALS has sites strategically located around the world to provide accurate and timely services. We have operations in more than 350 locations, in 55 countries, and on six continents. We have teams of experts around the world available to provide specialized business solutions that...
Respond to requests for technical assistance in person, via phone, and electronically.
Perform Helpdesk functions.
Troubleshoot computer hardware, software or network
Install new software on users computers
Clean, modify and repair computer hardware including monitors, keyboard and printers
Support IT projects as required
Provide instructions and continuous training to end users
Develop procedures and supporting documentation as required
Required knowledge, skills and abilities
The ideal candidate would have the following requirements:
Previous Helpdesk experience an advantage.
Strong knowledge of Microsoft based operating systems
Experience with using and troubleshooting MS OFFICE within a network environment (permissions, calendar sharing, and delegation)
Understanding of PC hardware and server set-up and configuration.
Ability to work in an international, dynamic and multicultural environment, and a proven ability to work in remote locations.
Good English oral and written communication skills and good team skills.
Ability to identify and work to priorities, to manage multiple tasks, to adapt to rapid changes in a positive manner and work to tight deadlines.
An analytical thinker, be proactive and have the ability to problem solve
The ability to work accurately with minimal supervision on routine reception / administration task.
Experience
Experience in both Domain and Workgroup environments,
Remote support for both desktop and server platforms, Provide basic training to end users on applicable software
Familiar with hardware and peripherals of multiple vendors, printers, scanners and communication devices.
Able to Perform installations and updates for all IT equipment, including desktops, laptops, printers, etc
Experience in incident recording systems and diagnosis, Previous experience working in a similar role providing technical support, help desk experience and experience with local area networks and Wi-Fi an asset
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