IT Support at ALS

Job description

Specific Responsibilities:

• Respond to requests for technical assistance in person, via phone, and electronically.
• Perform Helpdesk functions.
• Troubleshoot computer hardware, software or network
• Install new software on users computers
• Clean, modify and repair computer hardware including monitors, keyboard and printers
• Support IT projects as required
• Provide instructions and continuous training to end users
• Develop procedures and supporting documentation as required
• Required knowledge, skills and abilities
• The ideal candidate would have the following requirements:
• Previous Helpdesk experience an advantage.
• Strong knowledge of Microsoft based operating systems
• Experience with using and troubleshooting MS OFFICE within a network environment (permissions, calendar sharing, and delegation)
• Understanding of PC hardware and server set-up and configuration.
• Ability to work in an international, dynamic and multicultural environment, and a proven ability to work in remote locations.
• Good English oral and written communication skills and good team skills.
• Ability to identify and work to priorities, to manage multiple tasks, to adapt to rapid changes in a positive manner and work to tight deadlines.
• An analytical thinker, be proactive and have the ability to problem solve
• The ability to work accurately with minimal supervision on routine reception / administration task.

Experience

• Experience in both Domain and Workgroup environments,
• Remote support for both desktop and server platforms, Provide basic training to end users on applicable software
• Familiar with hardware and peripherals of multiple vendors, printers, scanners and communication devices.
• Able to Perform installations and updates for all IT equipment, including desktops, laptops, printers, etc
• Experience in incident recording systems and diagnosis, Previous experience working in a similar role providing technical support, help desk experience and experience with local area networks and Wi-Fi an asset
• Networking (LAN, Wi-Fi)
• Router, Switch and network device configuration.

About you

• Grade 12 required
• MCSE, A+ , N+ or similar