Travel Co-ordinator at JUMO.WORLD

Job description

Key responsibilities

The Travel Coordinator will provide a seamless and efficient travel booking solution to the entire JUMO team.

• Assist with the implementation of the newly appointed travel service provider
• Manage and co-ordinate all travel requests and bookings that are not done by the travel self-help system.
• Issue full domestic and international tickets and reservations including transfers, B&B, visa requirements etc that are not done by the Travel self-help system
• Conclude complex travel arrangements for JUMO groups timeously, accurately and efficiently
• Ensuring all Jumo travellers details are accurately captured and updated when necessary onto the travel portal
• Assist with training new and existing employees on how to use the travel portal
• Providing query resolution within 24 hours of request, subject to all relevant info being supplied by the requester
• Participate in meetings with regard to group travel
• Accountability for a comprehenseive travel check-list
• Track and report/escalate any serious problems to the Manager
• Compliance with the Company Travel Policy
• Assist with reporting from the online travel system
• Back-up Receptionist as/when required

Skills and competencies

Requirements (Qualifications and Experience)

• A relevant travel and tourism certificate / diploma will be highly advantageous
• Minimum 3yrs experience in a similar role in a travel agency and / or an airline or within a corporate environment
• Basic computer literacy in Word, Excel, Powerpoint, etc.
• Must have previously worked on a Worldwide Travel management system

Skills, knowledge and competencies

• Good written and verbal skills
• Planning skills
• Negotiation skills
• Ability to handle pressure and volume
• Ability to multi-task
• Pleasant disposition
• Well travelled
• Understanding / knowledge of worldwide airlines

Application Closing Date: 15 August 2017