Field Service Engineering Traineeship at Roche

Job description

Roche Diagnostics in Durban is offering the opportunity for a candidate with a completed National Diploma, BTech or Degree in Electrical or Mechanical Engineering to gain experience in working as a Trainee Field Service Engineer on a 12 month contract. The role would involve learning about the field and in time to start carrying out diagnostic instrument post-sales technical support activities including but not limited to: Installation, de-installation, routine maintenance, emergency repair visits, modification and upgrades in accordance with manufacturer specification / governing guidelines / department objectives & Key Performance Indicators, policies or procedures.

The aim of the role is to train the incumbent to perform the following independently at the end of the Traineeship:

• Completing relevant administration within set timelines to effect T & E cost centre activities including: Electronic Field (Case) Service Reporting; expense reporting & boot/car stock (spare parts) reconciliation against monthly report.
• Adherence to Client Service Level agreement deliverables & department planning and activities roster (including timelines) & supporting business areas with relevant instrument knowledge and specifications & providing cross-team technical assistance and support.
• Prior to scheduled visits, plan for required boot/car stock (materials and equipment) and complete relevant warehouse requisition documentation timeously.
• Ensure adherence to relevant instrument’s manufacturing standards for maintenance, installation and upgrading plans according to customer needs.
• Addressing any challenges within scope of authority and within relevant customer service level agreements, department policy and budgetary guidelines.
• Escalating complex instrument technical queries, challenges or software and hardware upgrades to relevant personnel in accordance with procedures for swift resolution.

NOTE: Please attach copies of your CV, matric and qualification certificates, your full academic transcripts (results) as well as a written motivation to your application.

Desired Skills and Experience

You, as an ideal candidate, will have the following skills, experience and education:

• Required Qualification: A completed National Diploma, BTech or Degree in Mechanical or Electrical Engineering or equivalent qualification (NQF level 6 upwards)
• Additional Requirements: Candidates must be in possession of a valid passport and would be required to obtain a driver's license within 3 months of joining the company