Lead Representative - Vehicle Group at Eaton

Job description

Main Function

To offer a comprehensive solution offering in Truck Components which includes training, customer service, warranty adjudication, technical support.

Essential Functions:

• Conduct Quality Audits of REMAN Transmissions
• Conduct Quality checks on clutch assembly’s as per Standard operating procedures
• Conduct Training to the dealer network and fleet owners
• Diagnose service parts, failures and training of employees on corrective action.
• Effectively manage the Health and Safety concerns as assigned to you by the Plant EHS coordinator.
• Participate in trade shows and displays as required and assist in the marketing of Eaton products.
• Provide training to staff on warranty and technical matters.
• Provide support to Workshop Supervisor with technical inspections as required
• Investigates and compiles report on failed components and carry out warranty adjudication for Eaton Truck components both locally and abroad.

Desired Skills and Experience

Requirements:

• Three year National Diploma in Mechanical/Electrical in the auto-industry.
• MFG-Pro and RoadRanger tools to assist internal and external customers or related ERP system knowledge
• 3-5 years related Workshop supervisory experience
• Knowledge of Lean principle will be advantageous
• Extensive travel required throughout the African continent
• Business Acumen
• Consistently acts in an ethical, open, honest, trustworthy and truthful manner.
• Must be self-motivated and goal oriented.
• Must be team orientated.
• Effective Communication skills