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  • Posted: Aug 22, 2017
    Deadline: Not specified
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    FocusPoint International is a privately held, ISO Certified, U.S. based professional services firm, actively engaged in supporting client interests on six different continents. As an independent, global risk consultancy, we are committed to ensuring our clients are adequately protected while simultaneously contributing to their capacity to be competitive, ca...
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    Operations Support Specialist

    Job description

    FocusPoint is looking for an Operations Support Specialist/Research Associate. The key responsibilities for the position are:

    • General call handling: logging, assigning and tracking enquiries from incoming global calls.
    • Emergency call taking and assisting with crisis response and management.
    • Continuous research and analysis of current global events.
    • Identifying travel safety threats and sending out alerts
    • Providing information to clients on our products and services.
    • Providing in-depth reports on global security threats.
    • Writing reports and alerts.

    The requirements of the candidate are:

    • Tertiary education advantageous
    • Excellent written and spoken English, other languages advantageous
    • Previous call centre experience
    • Own transport essential
    • Computer literate

    Applicants should be prepared to work a 12-hour shift cycle, weekends (minimum 2 weekends worked) and public holidays included.

    The Offer:

    • R8000 Basic salary
    • Medical Aid contribution
    • Shift Allowance.

    Method of Application

    Applicants should email CV and cover letter to Tim: [email protected]

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