Key Account Manager at SYSPRO Corporate

Job description

The Key Accounts Manager will drive new opportunities and increase Share of Wallet (SoW) by overseeing, reinforcing, expanding on, and sustaining relationships with SYSPRO Africa's key customers. This implies building and maintaining long term relationships with key stakeholders and providing real value-adding support, recommendations and solutions based on continual, accurate and in-depth exploration, analyses and integration of such customers' business requirements.

Role and Responsibilities:

• Increased Share of Wallet (SoW):
• Identify new sales opportunities within existing accounts
• Strengthening and growing our SYSPRO account footprint by offering solutions and services as part of an end-to-end offering
• Ensuring Profit & Loss (P&L) budgeted financial goals are reached or exceeded in key customer retention categories and drive customer longevity
• Delivery on Customer Expectation:
• Conceptualise and manage customer Share of Wallet (SoW) by means of campaigns and initiatives
• Assist, as SYSPRO product-solution advisor, in sales and pre-sales, in order to offer relevant solutions in response to customer needs and objectives
• Manage and continuously improve on the Account Management delivery model
• Key Relationships:
• Operate as the first point of engagement with key customers
• Develop a trusted advisory relationship with key accounts, customer stakeholders and executive sponsors
• Function as liaison between SYSPRO internal teams and partners with the emphasis on collecting key customers’ business requirements and delivering on promises.
• Ensuring partner engagement with customers and SYSPRO. This includes possessing a thorough knowledge of the SYSPRO Partner Program.
• Tracking and Reporting:
• Monitor Profit & Loss (P&L) per key account
• Track and monitor key customer business requirements
• Monitor key customer satisfaction levels
• Monthly and Quarterly forecasting, tracking and reporting of key account metrics

Key Performance Indicators (KPIs):

• % Growth in Share of Wallet (SoW) per account
• Customer Satisfaction Rating
• Meeting of Customer Expectations with respect to SYSPRO internal delivery and commitments

Job requirements

Qualifications and Experience:

• Degree in Business Management and/or Marketing or equivalent
• Sales, pre-sales or marketing of Enterprise software solutions
• In-depth experience within the manufacturing and/or distribution industry (8 years plus
• ERP industry experience (Advantageous)
• Target Market Industry Experience (Advantageous)
• Proven account management or other relevant experience
• Strong and broad cross-functional business process knowledge

Other Requirements:

Travelling: Travel within South Africa and around Africa

Office hours: As determined by the client and/or project commitments