(973) Information Technology Executive Support Specialist - BSTD at South African Reserve Bank

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Provide IT technical support and service restoration for daily operations and project efforts in a timely manner and in accordance with agreed SLAs.
• Assist executives with the installation, configuration, troubleshooting and ongoing usability of desktop computers, software and peripheral equipment, adhering to best practices.
• Perform preventative maintenance tasks and remedial repairs on desktop computers, printers and any other associated peripherals.
• Collaborate with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Maintain a high degree of customer service for all support queries, and adhere to all service management
• principles.
• Take ownership of user problems and be proactive when dealing with user issues.
• Proactively build and maintain positive relationships with executives and other relevant stakeholders, displaying the ability to build rapport at all levels of seniority.
• Perform day-to-day duties in an ethical manner, ensuring complete confidentiality in all matters related to the SARB’s Executive Office.

Job requirements

To be considered for this position, candidates must be in possession of:

• A minimum of a Diploma in IT (NQF level 6) or an equivalent;
• Microsoft Certified Desktop Technician (MCDST) qualification; 
• an A+ or N+ qualification);
• an Information Technology Infrastructure Library (ITIL) Foundations v3 certification and;
• three to five years of experience in a desktop support environment.