Program Delivery Specialist at DHL

What you’ll own

• Early benefits realisation by ensuring plans reflect optimized time-to-market
• Support all staff based at the Hubs and Gateways                                              
• Ensure that clearance applications are running and supported with minimum downtime.
• Ensure that IT services, applications, and infrastructure operate seamlessly, provide high availability, security, and compliance in alignment with business requirements and global IT standards.
• Ensure appropriate configurations on all servers and customs related applications /servers Deploy user training and on-going user support                        
• Ensure compliance to regional standards including First Choice              
• Ensure support and changes to scripts are processed as per business requirement
• Ensure Legal compliance through following legislated records and data management practices
• Unix server administration (where local applications are based on Unix/Informix).
• Database administration.                                              
• Help Desk and Service Tickets management, including ticket reduction via root cause analysis and eradication                                                                                   
• Undertakes proactive maintenance and administration of computer hardware, software and operations tools in support of the delivery of the IT service.
• Improves system availability to avoid outages and performance issues, with particular focus on maintenance services for all infrastructure used by the Operations Centre.
• Performs the Problem Root Cause Analysis (RCA), involving all appropriate workgroups, investigates solutions in preparation for implementation. Tests the solution via the Change Management process and documents the results and any follow up actions, as needed
• Prepare user guides for all new solutions.

What we are looking for

• Degree in the field of Information Technology or related field.
• 3 + years Project Management Experience
• 3 + Experience in managing an internal or externally operated production systems environment
• Experience in Customs programs experience & DHL Customs Applications Support
• Knowledge including Customs & Excise Technical & Operations Mandates.
• Excellent oral and written communication skills (English)
• Experience in managing an internal or externally operated production systems environment
• Experience in Programs and Project management
• 2 years Database experience