Server Engineer (3036) at The South African National Roads Agency (SANRAL)

MINIMUM REQUIREMENTS:

• (NQF Level 6) IT Diploma or equivalent.
• ITIL Foundation
• Five years of relevant experience.
• VMware Certified Professional and/or Microsoft Certified: Azure Administrator Associate and/or Linux Certification Preferably Red Hat.

WORKPLACE COMPETENCIES:

• VMware Administration: Expertise in vSphere, vCenter, ESXi, Site Recovery Manager (SRM).
• Patch Management: Managing security and application patching using Microsoft Intune, ManageEngine, and SCCM.
• Security & Compliance: Ensuring PCI-DSS, ISO 27001 compliance through automated security updates.
• Server Builds & Migrations: Experience with server cloning, Sysprep, domain registrations, and OS upgrades.
• Monitoring & Automation: Utilizing SCOM, SCCM, PowerShell, Ansible, and VMware vRealize for proactive monitoring and automation.
• Linux Administration (Red Hat): Proficient in deploying, configuring, and managing Red Hat Enterprise Linux environments, including user and group management, patching, system security, and troubleshooting issues in enterprise settings
• vSphere, vCenter, ESXi, Site Recovery Manager (SRM).
• Knowledge of Software Development Lifecycle (SDLC) and Agile methodologies, processes, tools and best practices to deliver new or enhanced applications.

KEY RESPONSIBILITIES:

Management Of Systems In Accordance With ITIL Methodologies

• Respond to calls and requests logged on Helpdesk timeously and resolve them accordingly.
• SLA Management for Service Availability.
• Follow the change management, incident management and problem management according to the ITIL Framework.
• Continuous Improvements.

Operational

• Provide solution design and technical recommendations for VMware infrastructure.
• Support and maintain VMware Site Recovery Manager (SRM) for disaster recovery (DR) testing and configuration.
• Implement and manage server migrations and cloning, including Sysprep, domain registrations, and patching.
• Maintain N-1 compliance for server OS upgrades to support PCI-DSS certification.
• Implement and maintain centralized license solutions (KMS) and Remote Desktop Protocol (RDP) authentication.
• Manage server security patching (create deployment packages, build release notes, and deploy to Test, Dev, and Production environments for 1000+ servers).
• Manage server application patching (e.g., Internet Explorer, IIS, .Net) across all servers.
• Oversee desktop security patch management for 1000+ endpoints (desktops/laptops).
• Develop and maintain patch schedules for continuous system security.
• Ensure compliance with security frameworks (PCI-DSS, NIST, ISO 27001).
• Build and deploy new servers, including domain registration and patching.
• Maintain Standard Operating Procedures (SOPs) and Low-Level Designs (LLDs) for SCCM, SCOM, Manage Engine, Intune and server OS standards.
• Design, implement, and maintain Red Hat Enterprise Linux (RHEL) server environments to support business and application requirements.
• Perform regular system updates and patch management for RHEL servers to ensure security and compliance with standards such as PCI-DSS and ISO 27001.
• Monitor system health and performance, troubleshoot issues, and optimise resource utilisation using tools such as SCOM, Ansible, and PowerShell.
• Manage user accounts, access controls, and authentication policies to maintain system integrity and security.
• Automate server deployments and configuration management using Ansible or other automation tools.
• Support disaster recovery (DR) planning and testing, including backup and restore procedures for Linux environments.
• Maintain documentation, SOPs, and LLDs specific to Linux server operations and standards.
• Coordinate with application and infrastructure teams to ensure Linux systems are integrated with VMware, SCCM, and related platforms.
• Implement security hardening measures and perform regular vulnerability assessments on Linux servers.
• Provide technical support and troubleshooting for Linux-based issues, escalating to vendors as required.
• Monitor system health and performance using SCOM (System Centre Operations Manager).

Reporting

• Daily System Availability KPI Reports: Generate and provide statistical reports on VMware infrastructure, Red Hat Enterprise Linux (RHEL) environments and systems monitoring performance.
• Incident Management Reporting: Track and report on all logged, open, and closed tickets related to VMware and Windows Server environments.
• Ad-Hoc Business Reports: Compile and deliver custom reports based on business and ICT requirements.
• Automated Incident Reporting: Ensure daily automated reports of logged Incident Tickets using the Incident Management Tool (ITSM).
• Security & Patch Management Reports: Document and track patch deployment status for server security and compliance.
• Disaster Recovery & Backup Reports: Provide insights on SRM (Site Recovery Manager) testing, backup success rates, and DR readiness.
• Linux System Health & Compliance Reports: Generate periodic reports detailing Red Hat server uptime/downtime, resource utilisation, and compliance with security and operational standards.