Jobs at HomeChoice Holdings Limited

Job Description

• homechoice is a leading South African homeware retailer. For over 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
• We are looking for driven, competitive sales professionals who thrive on hitting targets, closing deals, and delivering strong sales performance. This is a high-volume outbound sales role within a fast-paced contact centre where results matter.
• If you are motivated by targets, resilient in the face of rejection, and consistently deliver sales results, we want to hear from you.

What you will love doing in this role

• Drive sales by consistently achieving and exceeding agreed sales targets in a high-volume outbound dialler environment.
• Present, promote, and sell products/services to qualified potential customers within a target-driven outbound contact centre, confidently overcoming objections and closing sales.
• Maintain high levels of productivity, adherence, turnaround time, and quality performance in a performance-measured environment.
• Accurately capture and update customer information in real time, ensuring compliance and data integrity.
• Take ownership of your performance, maintaining momentum and focus in a pressurised, target-driven setting.
• Represent the homechoice brand with professionalism while delivering a results focused customer experience.
• Remain adaptable and resilient in a pressurised, target-driven environment.

What you’ll need to do this role

• Matric (Grade 12) – Must have
• Minimum 2–3 years’ proven outbound sales/telemarketing experience within a Contact Centre environment – Preferred
• Demonstrated track record of consistently meeting or exceeding sales targets
• Strong objection-handling and closing skills
• Sound understanding of dialler systems and high-volume outbound calling
• Excellent verbal communication and telephone etiquette
• Fluent in English and at least two additional South African languages – Preferred
• Target-driven with the ability to sustain high performance consistently
• Clear understanding of a performance-managed contact centre environment
• Proficient in MS Office applications (Email, Internet, Word, and Excel)
• Clear criminal and ITC record – Must have
• Must not be currently debarred or declared not fit and proper in terms of the FAIS Act

What we offer

• Basic + commission & incentive drives
• Creative agile work environment
• Café and lounge area
• Staff restaurant with a variety of healthy affordable meal options

 Closing Date 18 October 2026

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Job Description

• homechoice is a leading South African homeware retailer. For 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
• To facilitate operations through the accurate and timely execution of tasks within the warehouse environment as assigned to you by your relevant supervisor / team leader.

What you will love doing in this role

Receiving

• Offloading inbound deliveries and palletising stock
• Counting, verifying and labelling inbound goods
• Wrapping pallets and preparing stock for movement
• Moving palletised stock from receiving bays to staging areas

Inventory Management

• Executing tasks accurately using warehouse scanners and systems
• Performing stock movements and bin-to-bin transfers
• Stock consolidation and replenishment tasks
• Conducting cycle counts and RBTs to ensure stock accuracy

Picking

• Accurate picking of internal and customer orders
• Ensuring products are picked in line with operational standards
• Decanting stock back into original picking bins when required

Conveyor Operations

• Working on conveyor systems and related machinery
• Supporting departmental KPIs to ensure efficient order processing

Packing

• Packing internal and customer orders accurately and efficiently
• Meeting packing targets while ensuring product quality

Distribution

• Loading and offloading stock and customer orders
• Scanning goods to ensure accurate movement and dispatch

Ad Hoc Operational Support

Assisting with general DC activities including:

• Building and breaking combos
• Labelling
• Pallet repairs
• Cleaning and general operational support tasks

Housekeeping & Equipment Care

• Maintaining a clean, organised and safe working environment
• Reporting faulty equipment and ensuring tools are properly maintained
• Completing daily equipment check sheets and submitting them to your Supervisor

Health & Safety

• Complying with all Occupational Health & Safety regulations and DC safety protocols

What you’ll need to do this role

• Grade 12 / Matric / NQF 4 (minimum requirement)
• 2–5 years’ warehouse or distribution centre experience
• Understanding of stock control and loss prevention principles
• Valid unendorsed driver’s license
• Medically fit to perform the physical requirements of a DC environment
• Reliable transport to and from the Blackheath Distribution Centre
• Ability to work shifts, weekends and public holidays when required
• Clear criminal and credit record

What we will love about you

• Highly detail-oriented with strong accuracy
• Understand that stock integrity directly impacts customer experience
• Organised, disciplined and process-driven
• Ability to remain calm and focused under pressure
• Takes ownership and accountability for tasks
• Demonstrates honesty and integrity when handling company stock
• Strong team player with clear communication skills
• Positive, hands-on attitude in a busy DC environment

Behaviors we love

Wow my customer

• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need

Treat the business as my own

• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun

 Closing Date 15 October 2026

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Job Description

• homechoice is a leading South African homeware retailer. For over 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
• The Showroom Manager is accountable for the overall performance and day-to-day management of a homechoice showroom. This role ensures the delivery of sales targets, high operational standards, exceptional customer experience, effective people leadership, and strong financial and stock controls in line with homechoice policies and values.

What you will love doing in this role

Sales & Commercial Performance

• Drive showroom sales performance against agreed targets, budgets, growth objectives, and comparable store performance.
• Lead daily performance discussions and morning huddles, setting clear sales priorities and daily targets.
• Monitor hourly, daily, weekly, and monthly individual and team performance.
• Coach the team to improve conversion, upselling, cross-selling, average basket value, and acquisition.
• Ensure calling lists are actioned daily to manage cancellations and returns in line with business thresholds.
• Monitor new account performance, pass rates, processed accounts, and average spend, implementing corrective action where required.
• Ensure full execution of monthly promotions, online deals, activations, and campaigns to maximize sales opportunities.
• Attend merchandising and promotional briefings and ensure correct in-store implementation, sign-off, and feedback submission.

Customer Experience

• Deliver a consistent, high-quality customer experience aligned to the homechoice brand promise.
• Ensure customers are informed of promotions, product features, ordering processes, delivery expectations, and after-sales support.
• Manage customer escalations professionally and timeously via approved internal channels.
• Ensure sufficient staffing, visibility, and engagement on the sales floor, particularly during peak trading periods.

People Leadership & Workforce Management

• Lead, motivate, and inspire a diverse showroom team to achieve individual and collective targets.
• Allocate clear performance expectations and monitor achievement against targets.
• Optimize staff scheduling and workforce planning to support peak trading periods and training requirements.
• Ensure leave, attendance, and schedules are managed and captured accurately on approved systems.
• Build capability through coaching, one-on-one engagement, and regular performance feedback.
• Recognize, reward, and address performance appropriately in line with company guidelines.

Training & Development

• Ensure all new employees’ complete induction, policy training, and required signoffs.
• Actively participate in and support all required training interventions, including in-store and formal programmes.
• Ensure training registers, confirmations, and feedback are completed and submitted timeously.
• Ensure staff schedules support attendance at required training and development initiatives.
• Conduct follow-up coaching and sign-off to embed learning and address skills gaps.

Operational Excellence & Store Standards

• Maintain high standards of visual merchandising, housekeeping, and showroom presentation always.
• Ensure promotions and visual changes are implemented accurately and signed off as required.
• Conduct daily floor walks to identify risks, gaps, and non-compliance, addressing these immediately.
• Implement and track action plans arising from store visits, audits, and performance reviews.
• Ensure all policies, procedures, and operational standards are adhered to and acknowledged by staff.

Financial Management & Expense Control

• Manage controllable expenses within approved budgets.
• Ensure accurate reconciliation and submission of expense documentation within required timeframes.
• Oversee cash handling, float management, reconciliations, and discrepancy management in line with policy.
• Investigate, manage, and escalate variances and discrepancies timeously.

Stock Management & Shrinkage Control

• Ensure compliance with all receiving storage, scanning, and stock movement processes.
• Monitor parcel tracking, ageing stock, collections, and follow-ups to prevent returns and losses.
• Ensure accurate weekly stock file updates and timeous movement of obsolete or liquidation stock.
• Maintain organized stockrooms in line with layout and identification standards to prevent damage.
• Manage floor, supplier, and delivery damages in line with approved processes.
• Prepare for and manage stock takes, ensuring accuracy, readiness, and shrinkage targets are achieved.

Compliance, Governance & Systems

• Ensure all employees are compliant with system access requirements and mandatory training prior to access being granted.
• Maintain accurate records, documentation, and signoffs required for audit and governance purposes.
• Ensure maintenance issues are logged and followed up via approved internal systems.
• Act as a role model for ethical conduct, accountability, and adherence to governance standards.

What you’ll need to do this role

• Minimum of 5 years’ experience in a retail, sales-driven environment.
• Minimum of 5 years’ experience leading and managing teams.
• Proven ability to manage performance, expenses, shrinkage, and customer service.
• Matric (Grade 12) or equivalent.
• A tertiary qualification in Retail, Sales, or Marketing.
• Strong computer literacy and experience using retail systems and MS Office.
• Strong communication, leadership, and interpersonal skills.
• Ability to work shifts, weekends, and public holidays.
• Clear credit and criminal record.

What we will love about you

• Customer-focused with a strong commercial mindset.
• Ethical, accountable, and professional in all interactions.
• Strong planning, organisational, and problem-solving skills.
• Resilient and able to perform under pressure in a fast-paced environment.
• Inclusive leader who values teamwork and collaboration.