Jobs at DHL

What you’ll own

• Early benefits realisation by ensuring plans reflect optimized time-to-market
• Support all staff based at the Hubs and Gateways                                              
• Ensure that clearance applications are running and supported with minimum downtime.
• Ensure that IT services, applications, and infrastructure operate seamlessly, provide high availability, security, and compliance in alignment with business requirements and global IT standards.
• Ensure appropriate configurations on all servers and customs related applications /servers Deploy user training and on-going user support                        
• Ensure compliance to regional standards including First Choice              
• Ensure support and changes to scripts are processed as per business requirement
• Ensure Legal compliance through following legislated records and data management practices
• Unix server administration (where local applications are based on Unix/Informix).
• Database administration.                                              
• Help Desk and Service Tickets management, including ticket reduction via root cause analysis and eradication                                                                                   
• Undertakes proactive maintenance and administration of computer hardware, software and operations tools in support of the delivery of the IT service.
• Improves system availability to avoid outages and performance issues, with particular focus on maintenance services for all infrastructure used by the Operations Centre.
• Performs the Problem Root Cause Analysis (RCA), involving all appropriate workgroups, investigates solutions in preparation for implementation. Tests the solution via the Change Management process and documents the results and any follow up actions, as needed
• Prepare user guides for all new solutions.

What we are looking for

• Degree in the field of Information Technology or related field.
• 3 + years Project Management Experience
• 3 + Experience in managing an internal or externally operated production systems environment
• Experience in Customs programs experience & DHL Customs Applications Support
• Knowledge including Customs & Excise Technical & Operations Mandates.
• Excellent oral and written communication skills (English)
• Experience in managing an internal or externally operated production systems environment
• Experience in Programs and Project management
• 2 years Database experience 

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Key Tasks:

• Provide commercially focused legal advice across a broad range of business, operational and regulatory matters.
• Draft, review and negotiate commercial contracts and other legal documentation.
• Identify legal risks and develop practical solutions that protect the business while enabling commercial growth.
• Advise on competition law, compliance, data protection and corporate governance matters.
• Support regional marketing, sales and strategic initiatives by providing timely legal guidance.
• Manage external legal counsel across multiple jurisdictions, including litigation, employment, corporate, regulatory and commercial matters.
• Monitor legislative and regulatory developments across the region and communicate business impacts.
• Deliver legal training and guidance to internal stakeholders to improve legal awareness and reduce business risk.
• Build strong relationships with business leaders and become a trusted legal adviser across the organization.
• Prepare legal reports, maintain oversight of regional legal matters and support wider Legal team initiatives.

What you'll bring

• Bachelor's Degree in Law from a reputable university
• Admission to practice law in a relevant jurisdiction.
• Fluency in English, both written and spoken, French would be a great advantage
• At least 8 years of post-qualification experience gained in a leading law firm, multinational organization or corporate legal department.
• Strong experience in commercial contracts, corporate law and regulatory matters.
• Sound knowledge of competition law, compliance and data protection.
• Excellent commercial judgement and the ability to balance legal risk with business objectives.
• Outstanding stakeholder management and relationship-building skills, with confidence working alongside senior executives.
• Excellent drafting, negotiation and communication skills.
• High levels of integrity, professionalism and sound ethical judgement.
• Strong organizational skills with the ability to manage multiple priorities across different jurisdictions.
• A proactive, pragmatic and solution-oriented approach to legal problem solving.

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What You’ll Own

• Manage Customs stops and detained shipment cases from allocation to resolution.
• Keep customers informed and guide them on outstanding documents, charges and next steps.
• Review Customs EDI responses and ensure accurate, complete documentation is submitted.
• Work closely with Customs, Other Government Agencies and internal DHL teams to resolve cases.
• Maintain accurate case records, system updates and supporting documentation.
• Follow up and escalate delayed or ageing cases appropriately.
• Support the management of penalties, examination charges, non-compliance cases and unresolved shipments.
• Support compliance reviews, audits and continuous improvement activities.

What We’re Looking For

• Matric/Grade 12 or equivalent.
• Customs Clearance Parts 1 and 2, or an equivalent recognised Customs-clearance qualification.
• Minimum 2 years’ relevant experience in Customs stops, import clearance, OGA detentions or compliance within a courier, express or freight-forwarding environment.
• Good working knowledge of Customs import and stopped-shipment processes.
• Strong communication, customer service and problem-solving skills.
• Excellent attention to detail with the ability to manage multiple time-sensitive cases.
• Proficiency in Microsoft Outlook, Word and Excel.
• Ability to work shifts, weekends or public holidays when operationally required.

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What you’ll own

• Effective deployments, early benefits realization by ensuring plans reflect optimized time-to-market
• Maximized Exploitation of existing and new Features and Functions within core applications
• Developing realistic achievable and price conformant Service and Operational Service Level Agreements with business stakeholders, ensure back-to-back compatibility with dependent service providers
• Maintaining Service Quality and availability; Applications, office automation and communications infrastructure uptime is monitored in line with established SLAs and OLAs
• Support all staff based at the Hubs and Gateways
• Ensure that clearance applications are running and supported with minimum downtime
• Deploy Solutions and ensure appropriate configurations on all servers and customs related applications /servers
• Ensuring Business Continuity via appropriate topologies, archive and recovery strategies
• Institutionalize continuous quality improvement via ongoing Root Cause Analysis and Eradication. Have full awareness and be Point of escalation in service failure situations. Proactive management and stakeholder communication of incidents involving all appropriate workgroups
• Monitor and scale capacity – up and down, ahead of demand (Hardware and Communications infrastructure). Ensure hardware refresh policy is optimized for maximum cost effectiveness
• Cost Reduction; Implement Costs Effectiveness Programmes. Generate cost reduction initiatives
• Management via globally agreed KPI’s; report in line with standard reporting requirements
• Internal and external vendor and customer relationship management, including local government, industry, trade and standards bodies
• Lead or participate in global/regional initiatives as part of a virtual IT function
• Decommission non-performing IS assets, Converging local applications
• User training and on-going user support
• Compliance to regional standards including First Choice
• Ensuring License compliance
• IS Asset management
• Manage implementation and requirements for deployed local solutions
• Ensure maintenance and changes to scripts are processed as per business requirement
• Ensure Legal compliance through following legislated records and data management practices
• In association with regional BIT reduce the activities in the area of Network administration, performance monitoring and tuning. Communication software acquisition, installation and optimization. System planning and administration. Unix server administration (where local applications are based on Unix/Informix). Database administration. Desktop services
• Managing outsourcing opportunities and ongoing vendor relationships
• Help Desk and Service Tickets management, including ticket reduction via root cause analysis and eradication
• Enforce IT Security Policies through training, management communications user and country IT audits.
• Undertakes proactive maintenance and administration of computer hardware, software and operations tools in support of the delivery of the IT service. Improves system availability with proactive work to avoid outages and performance issues, with particular focus on maintenance services for all infrastructure used by the Operations Centre
• Performs the Problem Root Cause Analysis (RCA), involving all appropriate workgroups, investigates and Develops solutions in preparation for implementation. Implements the solution via the Change Management process and documents the results and any follow up actions, as needed
• Complete all system and application checklist as per the shift roster.
• Proved afterhours support to the staff.

What we are looking for

• Degree in the field of Information Technology or related field.
• 1 + years Project Management Experience
• 3 + Experience in managing an internal or externally operated production systems environment
• 3 + Customs programs experience & DHL Customs Applications Support Knowledge including Customs & Excise Technical & Operations Mandates.
• Excellent oral and written communication skills (English)
• Experience in managing an internal or externally operated production systems environment
• 2 years’ experience in Programs and Project management
• 2+ years database experience 

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Key responsibilities:

• To integrate quality into the business to ensure that every customer contact is a demonstration of absolute dedication towards providing first time ideal solutions for the satisfaction of customer’s immediate and future needs.
• To organise meetings with employees to give feedback on shift performance from time to time
• Effectively ensure that the quality of work is kept high at all times.
• Effective control and monitoring of security measures to ensure effective operation and safe handling of material and equipment.
• Completion of daily, weekly and monthly reports on time to meet deadlines.
• Ensure DHL procedures are followed correctly and that all shipments are scanned and sorted into the correct bags/bins before collections. 
• After the material has been scanned and sorted into station bins make sure that the materials are in correct route and sapphire scanners are downloaded. 
• Ensure that the truckers collect all the material that are been scanned by sort area.  Ensure that the Service Centre’s are contacted if there is any material left behind. 
• Ensure that the Network is continuously updated with flight information; ensure that pre-alerts are in accordance with DHL standards; ensure that recovery details are obtained from destination gateways.  
• Ensure that the Network is continuously updated on shipment delays and provide timely feed-back on queries received. 
• Ensure that all systems are utilized to their full potential, these include C.A.L.M.S (Cargo Airline management system)  
• Ensure that backup equipment is available for emergencies. 
• Prepare and submit operations reports to the Snr GTW Manager & Gateway Director, when required. These reports serve the purpose of highlighting any operational problems and are to include the following: 
• Upliftment / Recovery Details System / Equipment Issues Operations Issues Airfreight 

Qualifications - Internal

Minimum Requirements

Education & experience

• Post Matric qualification.
• 5+ years Supervisory experience
• Proven track record of managing at least 16-25 employees.
• Good verbal & written communication
• Prepared to work rotational shifts (4 x 4)
• Strong leadership skills
• Ability to work well under pressure.
• 3 years Airline Handling and Operational /Warehouse Management Experience