NTT Ltd. is a leading, global technology services company. In a constantly evolving world, technology doesn’t stand still. And nor do we. Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow. As a global technology services provider, we help our people, clients, and communities do great...
Your day at NTT DATA
- The Senior Service/Product Design Architect is an advanced subject matter expert, responsible for executing the relevant business unit strategy through the development of sustainable, scalable, best practice service offers.
- This role works with Digital Transformation, Product lines and Operations Management to define and scope new services and service capabilities and interacts with key stakeholders including Enterprise and Solution Architecture, Delivery, Platform and our internal clients, to ensure that the design of services will meet the real needs of internal clients across a global corporate digital landscape.
Key responsibilities:
- Designs and develops paper prototypes for review with internal clients and stakeholders to ensure scope and definition is feasible and viable.
- Documents Internal Service Definitions for new service offers and service capabilities.
- Facilitates ideation and design workshops to validate needs, and identify solution designs at a process, platform an organization level.
- Coordinates with other architects, designers and subject matter experts responsible for detailed solution designs.
- Ensures that designs meet the common and specific design principles to be applied to a service.
- Leverages best practices in design thinking, scaled agile, ITIL, security – to design best-of-breed service solutions.
- Conceptualizes designs by conducting detailed analysis of service design and architecture frameworks, to ensure the design is fit for purpose and meets client requirements.
- Analyzes architectural concepts and influence design decisions to ensure that they are operable, maintainable, scalable, and robust through an end-to-end lifecycle.
- Plans design activities in detail, making sure that all relevant aspects and internal client requirements are considered during service design, specifies any technical infrastructure to be created, as well as required organizational changes.
- Responsible for producing and maintaining all design documentation including RACIs and produce a service design model which is delivered to the transition phase and contains all the necessary details for all phases of the life cycle.
- Assesses architecture components and validates and verifies technical models to ensure risks are minimized and technical service designs are rolled out within the agreed service levels (SLA’s) and operating levels (OLA’s) and are fit for purpose.
To thrive in this role, you need to have:
- Advanced knowledge and understanding of IT industry environment and business needs.
- Advanced relationship management and demonstrated collaborative skills in working with internal and external business leaders and stakeholders.
- Advanced communication skills (verbal and written) coupled with good questioning skills.
- Advanced knowledge of systems and design thinking.
- Advanced knowledge and understanding of the full software development lifecycle.
- Advanced documentation skills, in particular business requirements.
- Advanced analytical, problem solving, and research skills.
- Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations.
- Ability to persuade, negotiate and influence key stakeholders.
- Ability to establish and manage processes and practices through collaboration and the understanding of business.
Academic qualifications and certifications:
- Bachelor’s degree or equivalent in Information Technology or Computer Science or Business or related field.
- Relevant certifications such as Design Thinking and ITIL are beneficial.
- An understanding of ITSM with platform experience on ServiceNow
Required experience:
- 10 years advanced experience working in an Information Technology environment, particularly within IT Operations and Service Architecture.
- Advanced relevant experience in similar role within a related environment.
- Advanced experience in Operations Architecture, Service Design and Development, Business Analysis or Pre-sales Consulting role related to outsourced services.
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Your day at NTT DATA
- The Head of Cybersecurity Service Delivery MEA is a leadership role responsible for ensuring the delivery of managed services to our clients within Region.
- This role is responsible for ensuring the efficient operation, optimization, and continuous improvement of complex managed services and manages and deploys targeted managed services programs to help accelerate sales, client engagement and service delivery.
- This role collaborates with cross-functional teams, fostering client relationships, and driving service excellence to meet or exceed client expectations.
Key responsibilities:
- Manages the financial performance of Managed Services within a Region/Country or Managed Services function, including growth, delivery profitability and technology innovation.
- Works towards executing the Managed Services strategy by translating the strategic objectives into specific, actionable, and measurable goals that guide the day-to-day operations of the team.
- Collaborates with senior leadership on the delivery of the roadmap development of service/product offers to be taken to market.
- Collaborates with senior leadership to define service/product value propositions that are easily understood.
- Creates strong interlocks between sales force teams and managed services delivery.
- Defines the standards to be set for client satisfaction and oversees the implementation of client service policies, procedures and standards that will ensure the continued satisfaction of clients.
- Defines a culture of continuous improvement within the team, implementing best practices and driving process enhancements.
- Continuously assesses and optimizes service delivery processes, tools, and methodologies to enhance service quality.
- Oversees the development and execution of new delivery methodologies and ensures alignment to best practice.
- Has insights of any deals in the pipeline to ensure a smooth transition from sales to delivery.
- Ensures service delivery excellence, identifying new business opportunities where applicable.
- Manages and mentors the team within remit to ensure achievement of team and individual objectives.
- Presents at seminars, work sessions and advanced workshops on relevant information technology aspects.
- Stays up to date with industry trends, emerging technologies, and best practices.
- Collaborates with vendors and partners to ensure seamless integration of third-party services within the managed services environment.
- Manages key metrics and trends and provides insights to improve service delivery to senior leadership.
To thrive in this role, you need to have:
- Significantly vast business and commercial orientation and with a supporting interest in technology.
- Thought leader who possesses significantly vast knowledge of managed services, IT service management, and related technologies.
- Ability to stay up to date with industry trends, emerging technologies, and best practices.
- Significantly vast knowledge of managed services concepts, IT service management (ITSM) practices, and industry best practices.
- Significantly vast understanding of various information technology domains, including infrastructure, cloud services, cybersecurity, application management, networks, data center and collaboration.
- Significantly vast client-facing and communication skills, with the ability to build and maintain strong client relationships.
- Excellent interpersonal and verbal and written communication skills.
- Excellent leadership qualities, including the ability to inspire and mentor a team.
- Ability to work in a team environment and contribute to their success.
- Ability to facilitate presentation of technical and complex matters to a diverse audience.
- Ability to analyze data and produce reports on issues and recommend resolutions.
- Ability to evaluate risks, priorities and business benefits, leveraging strong business knowledge.
- Ability to multi-task, set priorities and meet deadlines.
- Significantly vast knowledge of ITIL (Information Technology Infrastructure Library) practices is desirable.
Academic qualifications and certifications:
- Bachelor’s degree or equivalent in Information Technology or Business Administration or related field.
- ITIL certification is advantageous.
Required experience:
- Significantly vast work experience with significant experience required in service performance, client service delivery within large scale (preferably multinational) technology services environment.
- Significantly vast experience in IT Infrastructure services operations experience with a large IT enterprise environment.
- Significantly vastpeople management experience in leading and managing technical operations teams across the Datacenter, Networking, Security, Workplace and Communications domains.
- Significantly vast experience in managing in a matrix structure.
- Significantly vast experience in managing global enterprise client outsourcing projects.
- Significantly vast vendor management experience.
- Significantly vast experience in managed services delivery environment including technical and service management exposure.
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Your day at NTT DATA
- The Manager, Internal Audit is a management role responsible for leading and executing risk‑based internal audits, with a specific and material focus on data centre environments and operations. The role provides advice and oversight on the coordination of audit activities to support the execution of the approved audit plan, monitors compliance, prepares and presents audit findings, and makes practical, value‑adding recommendations.
- This role furthermore provides assurance of compliance to statutory/regulatory requirements and policies and procedures and provides direction and manages the execute of the Internal Audit activity for their assigned objectives.
- This people management role drives collaboration and an innovative team culture across their teams, focused on achieving operational excellence.
Key responsibilities:
- Determines and plans the scope and objective of an internal audit and relevant methods and process to be applied.
- Manages and ensures reporting with the external auditors and ensure awareness of the workings in the audit and the areas of concern.
- Remains current with auditing best practice and legislation to advise on the analysis and review of a variety of areas in the business depending on the scope identified in the audit plan.
- Oversees the work of a team of auditors to ensure accuracy of process implementation and findings.
- Ensures the preparation of a final audit report for submission and distribution to the various stakeholders and ensure that the adequacy and effectiveness of stakeholder action plans are assessed, and implementation is monitored and reported in writing.
- Contributes to the review of the outcome of the audit process in terms of its objectives, quality, completeness and feedback.
- Ensures the communication and presentation of this information to the auditing committee and senior management, reporting on the policies adopted for auditing, and the programs and activities of the Auditing team.
- Ensures effective coordination and engagement with other assurance providers.
- Assists the senior managers with portfolio related priorities.
To thrive in this role, you need to have:
- Excellent management abilities to inspire and motivate team to perform well.
- Specialist auditing knowledge and are process driven individuals who have excellent interpersonal skills.
- Display impeccable attention to detail.
- Display excellent analyzing and problem-solving ability.
- Specialist internal auditing knowledge, with a demonstrated ability to audit complex operational and technology‑enabled environments.
- Solid understanding of data centre operations, infrastructure services, and the risks inherent in highly available, mission‑critical environments.
- Good knowledge and understanding of IT industry environment and business needs, combined with strong understanding of business process.
- Ability to provide continuous performance feedback and encourage growth and development of employees.
- Excellent written and oral communication skills, with the proven ability to present and explain complex information and suggest process improvements to diverse audiences.
- Ability to effectively establish and maintain working relationships with peers, senior leadership and all levels of the organization, with a positive and professional image.
- Ability to work successfully in a matrix/global organization.
- Excellent planning and organizational skills.
- Broad understanding of project management principles.
- Ability to thrive under pressure, function and deliver effectively in a fast-paced environment.
Academic qualifications and certifications:
- Bachelor's or equivalent degree or equivalent in Information Systems, Engineering, Accounting, Finance, or related field.
- CISA or equivalent technology‑focused certification (strongly preferred)
- Certification - Certified Public Accountant (CPA), Certified Internal Auditor (CIA) or related designation.
Required experience:
- Advanced internal audit management experience, including leading audits in complex operational environments such as data centres, infrastructure services, or large‑scale IT operations, and managing people and processes to achieve corporate, regulatory, and divisional objectives.
- Advanced experience with and understanding of the deliverables of a regulatory and financial audit function.
- Advanced experience as an agent of change, with a successful record of implementing risk and compliance audits.
- Advanced demonstrated experience management audit projects and teams.
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Your day at NTT DATA
- The Senior Director, Human Resources is a leadership role, responsible for providing strategic HR leadership and internal consulting to the business and plays a critical execution role in the organization’s ongoing global transformation.
- This role contributes at the broad business level to guide, develop, and drive business results while also having a strong emphasis as an operational, hands-on HR practitioner.
- The Senior Director, Human Resources orchestrates people, structure, processes, and resources to support and implement the needs of this business whilst fostering a collaborative and innovative team culture focused on operational excellence.
Key responsibilities:
- Develops operational plans for a variety of HR matters such as compensation, benefits, performance management and recruitment.
- Serves as a strategic and operational partner to the leadership team on HR related matters.
- Acts as a confidential advisor on sensitive people matters, including coaching and team effectiveness.
- Oversees implementation of all HR initiatives, systems and tactics.
- Consults with executives and leaders in aligning HR offerings (such as talent identification and development, employee engagement, workforce and location strategies, compensation and performance management) to business goals.
- Supervises the work of HR employees / team and provide guidance and coaching.
- Serves as the point of contact for employment relations and communicate with labor unions and/or workers’ councils.
- Develops policies and procedures for senior leadership approval.
- Monitors adherence to internal policies and procedures by ensuring relevance to legislation.
- Compiles and develops monthly reports and HR metrics to manage the HR calendar, identifies potential trends, address concerns and to manage resources.
- Manages and administers all aspects of the Human Resources function, policies and procedures.
- Initiates and leads discussions on HR policies and procedures improvement to ensure they are up to date, business enabling practices.
- Proactively stays informed of human resources trends and tendencies and how these can benefit the organization.
- Leads and manages a team of HR professionals in the execution of the overall HR strategy.
To thrive in this role, you need to have:
- Significantly vast knowledge of HR best practices, trends, and strategies to set direction and execute HR initiatives aligned with the organization's goals.
- Significantly vast understanding of the company's industry, market dynamics, and key business drivers to align HR strategies with business objectives.
- Significantly vast knowledge in talent acquisition, development, and retention strategies to build a skilled and engaged workforce.
- Significantly vast knowledge of HR laws, regulations, and compliance requirements to ensure adherence to legal standards.
- Significantly vast proficiency in organizational design, culture development, and change management to enhance overall organizational effectiveness.
- Significantly vast knowledge of HR technology and data analytics to make data-driven decisions and optimize HR processes.
- Significantly vast leadership skills to inspire and lead the HR team, promote a culture of excellence, and drive organizational change.
- Ability to think strategically and develop HR strategies that align with the company's long-term vision.
- Excellent communication and presentation skills to effectively convey HR strategies and initiatives to senior leadership and employees.
- Sound judgment and decision-making abilities to address complex HR challenges and make informed choices.
- Excellent ability to negotiate and influence to collaborate with stakeholders and drive HR initiatives.
- Excellent ability to build strong relationships with executive leaders, employees, and external partners.
- Significantly vast resilience in navigating challenges and leading through uncertainty.
Academic qualifications and certifications:
- Bachelor’s degree or equivalent in a Human Resources or a related field.
- Advanced degree such as a master's degree or equivalent in a Human Resources field or alternatively an MBA is highly desirable.
Required experience:
- Significantly vast demonstrated experience in a HR Director role, preferably gained within a global IT organization.
- Significantly vast experience in Employer Branding and Recruitment Marketing strategies.
- Significantly vast experience in HR systems and technology
- Significantly vast demonstrated experience managing and leading a team of specialists and generalists in the HR field.
- Significantly vast operational, hands-on delivery and demonstrated delivery of HR Policies, processes and programs.
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- The ideal candidate is an experienced Senior backend and integration-focused software engineer with strong Python/PHP, API, SQL and Linux skills who is comfortable working close to production infrastructure.
- They should be confident operating at the command line, troubleshooting applications and services on Linux, and capable of becoming productive within the team's FreeBSD-based production environment.
- They should be able to move between software development, automation, operating systems, troubleshooting and systems integration, while understanding enough about ISP and Broadband services to work effectively with network and platform engineers.
- The successful candidate will be an experienced software engineer capable of working across application development, systems integration, automation and production Broadband platforms.
Core technical requirements
- Strong software development experience in Python and/or PHP, with Python considered an important capability for future automation and integration development.
- Strong understanding of object-oriented programming, software design principles and maintainable code development.
- Experience developing and consuming REST APIs and integrating with third-party platforms and services.
- Strong working knowledge of JSON, with practical exposure to XML and other structured data formats advantageous.
- Strong SQL skills and experience with relational databases, particularly MySQL/MariaDB.
- Strong practical experience working with Linux operating systems in development and production environments.
- Good command-line and shell skills, including:
- filesystem and permissions management
- process and service management
- package management
- log analysis
- networking and connectivity troubleshooting
- scripting and task automation
- Experience with FreeBSD is highly advantageous. The Broadband estate includes production services running on FreeBSD and the candidate should be comfortable learning and operating across both Linux and BSD environments.
- General understanding of Unix-like operating system concepts, including services/daemons, permissions, users/groups, networking, filesystems and package management.
- Experience with Git-based source control, preferably GitLab, including merge requests, branching strategies and collaborative code review.
- Practical understanding of CI/CD pipelines, automated testing and controlled deployment into production environments.
- Ability to troubleshoot production applications across:
- application code
- APIs and integrations
- databases
- web/application servers
- Linux / FreeBSD operating systems
- network connectivity
- Experience developing and supporting business-critical production systems, including incident troubleshooting and root-cause analysis.
- Ability to understand existing codebases, including legacy applications, and progressively modernise them without disrupting live services.
- Experience with secure software development practices, including input validation, secrets management, authentication, access control and dependency management.
- Strong technical documentation skills, including documenting APIs, application behaviour, integrations and operational procedures.
Broadband / ISP knowledge
- The candidate does not need to be a network engineer but must be comfortable working in a network-centric environment.
- Experience or understanding of the following would be highly advantageous:
- RADIUS / AAA concepts, including authentication, authorisation and accounting
- ISP subscriber provisioning and lifecycle management
- Broadband technologies such as fibre, LTE, 5G and fixed wireless access
- Customer and FNO integration models
- IP addressing, DNS, HTTP/S and basic TCP/IP troubleshooting
- Subscriber usage, quota and package management
- Network automation and provisioning workflows
- Working with network engineering teams on service activation and troubleshooting
Automation and integration
The role will be expected to contribute significantly to automation and reduction of manual operational processes.
Relevant experience includes:
- Python-based automation
- Shell scripting
- API orchestration and systems integration
- Scheduled/background processing
- Data transformation and validation
- Workflow automation
- Integration with customer, FNO and internal NTT DATA platforms
- Event-driven or queue-based processing
- Development of operational tools used by Engineering and Support teams
- Experience with tools such as Ansible or similar automation platforms would be advantageous.
Web and application technologies
Experience in some of the following would be beneficial:
- PHP 8+
- Python frameworks such as FastAPI, Flask or Django
- JavaScript / TypeScript
- HTML/CSS
- Node.js
- Nginx and Apache
- PHP-FPM
- Application deployment and troubleshooting on Linux and FreeBSD
- Exposure to mobile application development or mobile application integration would be advantageous
- Strong backend capability is more important than front-end specialisation.
DevOps and platform engineering
Exposure to the following would be advantageous:
- GitLab CI/CD
- Docker
- Kubernetes / OpenShift
- Ansible
- Linux and FreeBSD package management
- Shell scripting
- Logging and monitoring platforms
- Prometheus / Grafana
- Secure software supply-chain practices
- Automated testing and deployment
Given the current Broadband development structure, the candidate must be capable of operating independently and providing technical depth within the team.
The successful candidate should be able to:
- take ownership of a technical requirement from design through to production
- break complex requirements into deliverable technical components
- review and improve existing code
- conduct meaningful code reviews
- troubleshoot complex production issues across application, database, OS and network layers
- make sound technical design decisions
- estimate development effort and identify delivery risks
- work across multiple concurrent customer and platform priorities
- mentor less experienced developers
- contribute to development standards and engineering practices
- document systems sufficiently to reduce individual knowledge dependency
Advantageous experience
The following are beneficial but should not be treated as mandatory:
- FreeBSD administration and development
- Mobile application development, including native or cross-platform mobile applications
- Experience with mobile frameworks such as Flutter, React Native, Kotlin, Swift or similar
- Integration of mobile applications with backend APIs, authentication and push-notification services
- Java, C# or Node.js
- PostgreSQL or Microsoft SQL Server
- Redis or other caching technologies
- Kafka or messaging platforms
- AWS or other public cloud platforms
- YANG, NETCONF, RESTCONF or Cisco NSO
- Network automation
- Telecommunications or ISP platform development
- ESRI / GIS integrations
- TR-069 / TR-369 / device-management platforms
- Agile / Scrum delivery environments
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Your day at NTT DATA
- As a Senior Security Technology Sales Specialist at NTT DATA, you will be an expert in security solutions, working directly with clients and internal teams to identify new business opportunities and deliver tailored solutions. Your day will involve engaging with clients to understand their unique needs, presenting value propositions and cost structures, and driving the sales process to achieve your security budget targets. As a Sales Specialist, you are also responsible for generating your own pipeline and opportunities within your assigned client base.
- You'll play a vital role in developing and maintaining strong relationships with new and existing clients, conducting workshops, and delivering impactful presentations. Your expertise in security technology will enable you to support the closure of sales, address conceptual challenges, and maintain a comprehensive knowledge of our product and service offerings.
- In this role, you'll collaborate closely with client managers, pre-sales architects, and other in-territory counterparts to design the best solutions for our clients. Your strong understanding of the competitive landscape and market strategies will help you penetrate new markets and contribute to the overall growth of our security business.
- You'll be responsible for creating clear account plans, identifying client risks, and using sales methodologies to drive the sales process. Your ability to adapt quickly to new missions and deadlines, along with your client-centric approach to finding the best-fit solutions, will significantly impact achieving our sales goals.
To thrive in this role, you need to have:
- An advanced understanding of security principles, concepts, and technologies, including NIST CSF, ISO 27001, and best practices in securing DATA and IT infrastructure.
- An excellent understanding of the technical concepts of security solutions and the ability to provide technical consultation to customers.
- Proven success in achieving and exceeding sales and financial goals.
- Strong client relationship skills up to the C-level, with the ability to deliver engaging sales presentations.
- The ability to maintain up-to-date, accurate sales forecasts and close plans.
- Proficiency in team-selling approaches and collaboration with internal teams.
- Knowledge of competitors and the ability to apply successful sales strategies.
- Flexibility to adapt swiftly to new missions, urgent deadlines, and changing client needs.
- A bachelor's degree or equivalent in a technical or sales field is preferred.
- Industry/Vendor sales certifications required.
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Your day at NTT DATA
- The Lead Inside Sales Client Manager has significant inside sales experience. This is a transactional role that is focused on current clients with the opportunity to engage through programmatic use cases and digital channels to acquire their technology needs.
- The Lead Inside Sales Client Manager mines for new sales opportunities within an assigned account list.
- The Lead Inside Sales Client Manager uses a proactive and systematic approach to work through the assigned account list which is done by leveraging company tools and methodologies to understand the client’s implicit and explicit needs.
- This role acts as an informal team lead.
Key responsibilities:
- Manages and grows relationships and drives expansion and renewals across all solutions (foundational solutions primary) within assigned accounts.
- Minimizes churn and maximizes retention in assigned accounts.
- Drives client satisfaction throughout the entire lifecycle of the clients’ buying process.
- Generates demand by assisting clients to identify current needs, and then effectively articulate how the company can add value through our services and solutions.
- Uses the company’s sales tools and methodology to effectively manage accounts, opportunities, pipelines, and forecasts.
- Presents new and additional offerings to clients.
- Communicates quotes, provides supportive sales documentation and obtains a sales order where there is an opportunity to close a sale.
- Builds relationships with clients and displays an interest in and knowledge of the client environment.
- Identifies opportunities for up-selling of solutions and services and display superior telephone etiquette.
- Identify sales opportunities by managing and growing revenue and expansion across solutions areas in the assigned accounts in segment 4.
- Complies with and adheres to pre-identified governance and compliance standards as outlined by the company and escalate identified problems for investigation and resolution.
- Adheres to Finance standards and procedures to reduce costs and report associated risk.
To thrive in this role, you need to have:
- Sales business acumen. The skills supporting successful selling through organizational and business outcome mindset. Success will require focusing on planning, leveraging tools and data, and concentrating on the company's business requirements. Developing the skills to understand the client’s business (including commercial and financial aspects) in order to bring value to them from the company's portfolio of services.
- Sales client engagement and management. The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require a detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. Developing the skills required to know the client, building effective and lasting relationships with them, and being seen as a trusted advisor.
- Sales solution skills. The knowledge of the company's offerings, client applications, use cases, and market trends and the skill to apply them to the individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link company offerings, including high-value services to a specific client and prospect needs and outcomes.
- Sales pursuit. The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.
Academic qualifications and certifications:
- Relevant High School Diploma or Certification.
Required experience:
- Significant demonstrated experience in a similar role in a similar environment.
- Significant sales and client engagement experience.
- Significant demonstrated experience negotiating with clients and vendor.
- Significant demonstrated experience analyzing commercial information.
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Your day at NTT DATA
- As a Cross Technology Sales Specialist at NTT DATA, you'll be an expert in your field, driven by the opportunity to transform client relationships and deliver impactful solutions. Your daily role will revolve around identifying and pursuing new opportunities, primarily from a selection of existing accounts, and presenting innovative solutions and comprehensive value propositions that meet our clients' unique needs. Partnering closely with the Client Management team and other internal teams, you'll play a pivotal role in landing qualified leads. As a Sales Specialist, you are also responsible for generating your own pipeline and opportunities within your assigned client base.
- Your expertise in multiple domains or solution sets will allow you to address technical challenges during the sales process, ensuring our offerings are always top-notch. You'll spend a substantial amount of your time engaging directly with clients, uncovering their business goals, and crafting solutions that deliver value beyond just products. You'll support the pre-sales process by collaborating with pre-sales architects to design the best solutions and turn these opportunities into successful projects.
- Building and nurturing relationships with clients at various levels will be key to your success. You will prepare and conduct engaging workshops and presentations, establishing strong connections and securing deals that achieve your sales quotas and targets. By keeping up with the competitive landscape and market trends, you will ensure our strategies and solutions stay ahead of the curve.
- You will develop and maintain clear account plans, identifying and acting on new sales opportunities within accounts. Your ability to collaborate with internal teams to track and manage the scope of work and proposals will drive the seamless execution of the sales strategy. Utilizing sales methodologies and tools, you'll continually check in with primary points of contact and ensure stakeholder buy-in throughout the process.
To thrive in this role, you need to have:
- A proven track record of achieving and exceeding sales and financial goals.
- Proficiency in delivering engaging sales presentations and working effectively in a team-selling environment.
- In-depth knowledge of competitors with the ability to apply successful sales strategies.
- Attention to maintaining accurate sales forecasts and close plans.
- Strong business acumen and seasoned sales solution capabilities.
- The ability to build and maintain meaningful customer relationships, including at senior leadership levels.
- A client-centric approach with excellent problem-solving skills to find the best-fit solutions.
- Flexibility to adapt quickly to new missions or urgent deadlines.
- Excellent negotiation abilities to craft mutually beneficial solutions.
- A bachelor’s degree in information technology/systems, Sales, or a related field.
- Industry/Vendor sales certifications required.
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Your day at NTT DATA
- The NOC Network Support Engineer is an entry level subject matter expert, responsible for working under supervision and playing a vital role in supporting and maintaining company network infrastructure.
- This role works closely with Senior Network Engineers and cross-functional teams, assisting in designing, implementing, and troubleshooting network solutions to ensure efficient and reliable communication.
Key responsibilities:
- Assists in configuring and maintaining network devices, including routers, switches, firewalls, and access points.
- Supports with ensuring that network configurations are accurate and aligned with best practices.
- Collaborates with the network team to monitor network performance, availability, and security.
- Helps identify and address network-related issues to minimize downtime and disruptions.
- Responds to and assists in resolving network incidents and problems.
- Supports with troubleshooting connectivity issues, performance bottlenecks, and other network-related challenges.
- Supports with creating and updating technical documentation, including network diagrams, configurations, and procedures.
- Collaborates with the security team to implement network security measures, such as firewalls, intrusion detection systems, and access controls, to protect the organization's assets and data.
- Assists in planning and implementing network upgrades and improvements.
- Collaborates with senior engineers to deploy patches, updates, and new technologies.
- Works closely with other IT teams, including systems administrators, application developers, and support teams, to provide integrated solutions and support the overall IT environment.
- Coordinates with vendors for hardware and software procurement, support, and troubleshooting.
- Engages in continuous learning to expand technical skills and knowledge in networking.
- Seeks opportunities for training and certifications to enhance proficiency.
- Participates in network-related projects, such as network expansions, migrations, and implementations.
- Performs any other related task as required.
To thrive in this role, you need to have:
- Basic understanding of networking concepts, protocols, and topologies.
- Familiarity with network devices such as routers, switches, firewalls, and access points.
- Proficiency in basic network configuration and troubleshooting.
- Strong problem-solving skills and attention to detail.
- Effective communication skills to collaborate with team members and stakeholders.
- Eagerness to learn and adapt to new networking technologies and concepts.
- Ability to work in a collaborative team environment.
Academic qualifications and certifications:
- Information Technology certificate, Diploma or relevant IT certification.
- Relevant certifications such as CompTIA Network+, Cisco Certified Network Associate (CCNA), or Juniper Networks Certified Associate (JNCIA) are beneficial.
- CCNA (Being non-negotiable)
Required experience:
- 2+ years of experience working in a networking environment preferably within a global IT organization.
- 2+ years, basic experience with network security.
- 2+ years of WAN and LAN experience.
- 2+ years of experience in wireless equipment, protocols, standards, and wireless LAN design.
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Your day at NTT DATA
- As a Principal Networking Technology Sales Specialist at NTT DATA, you will take on a dynamic and pivotal role, engaging directly with clients and leveraging your expertise to identify new opportunities and present compelling value propositions. Your main focus will be on pursuing and landing qualified leads, developing new business channels, and expanding existing accounts. As a Sales Specialist, you are also responsible for generating your own pipeline and opportunities within your assigned client base.
- You will be busy building and nurturing client relationships, acting as the internal owner for assigned accounts. You will become a trusted advisor to clients, understanding their most pressing business challenges and offering solutions that make a real impact. You will lead conversations at the C-level, positioning NTT DATA's offerings effectively to drive expansion and renewals.
- Collaborating closely with internal teams, you will work with pre-sales architects to design the best solutions, ensuring our proposals are compelling and delivered on time. Your deep industry knowledge and DATA-driven insights will help you stay ahead of trends, allowing you to have meaningful conversations with clients and continually drive growth.
- You will manage the entire sales process, from owning the sales cycle to structuring complex deals and negotiations. Your role will require you to minimize client churn, maximize retention, and drive business growth through excellent stakeholder relationships and thorough opportunity management.
To thrive in this role, you need:
- Extensive experience in achieving and exceeding sales and financial goals.
- Extensive experience in a technology or services environment.
- Proficiency in a team-selling approach and extensive knowledge of successful sales strategies.
- Close attention to maintaining up-to-date, accurate sales forecasts and close plans.
- Proven ability to develop and foster meaningful relationships with senior executives, particularly CFOs and CTOs.
- Exceptional skills in delivering engaging sales presentations.
- Strong negotiation skills to craft beneficial solutions for all parties involved.
- A client-centric mindset, with the ability to understand customer problems and find best-fit solutions.
- Flexibility to adapt quickly to new missions or urgent deadlines.
- A bachelor's degree or equivalent in a technical or sales field.
- Industry/Vendor sales certifications required.
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Your day at NTT DATA
- The Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational.
- Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients.
- The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity.
- The Security Managed Services Engineer (L2) may also contribute to / support on project work as and when required.
Key Responsibilities
Technical Support & Operations
- Serve as an L2 technical escalation point for security-related incidents and operational issues.
- Monitor, manage, and support enterprise security infrastructure to ensure optimal performance and availability.
- Perform advanced troubleshooting and problem resolution across network security technologies.
- Investigate and remediate security and network-related incidents within agreed service levels.
- Conduct root cause analysis and implement corrective actions to prevent recurrence of issues.
Security Platform Administration
- Administer, maintain, and support security technologies including: Fortinet FortiGate and associated security solutions Palo Alto Networks security platforms Check Point security technologies
- Perform firewall administration, including policy reviews, rule management, optimization, and troubleshooting.
- Manage security configurations and ensure adherence to security standards and best practices.
- Support system upgrades, patching, and maintenance activities.
Change & Service Management
- Implement approved changes within customer environments in accordance with established change management processes.
- Participate in incident, problem, and change management activities.
- Ensure all activities are properly documented and performed in line with operational procedures.
- Support service improvement initiatives and contribute to operational excellence.
Governance & Compliance
- Operate within formal IT Service Management (ITSM) frameworks and security governance processes.
- Maintain compliance with incident, problem, change, and security management standards.
- Ensure technical documentation is current, accurate, and aligned with operational requirements.
Required Skills and Experience
Technical Expertise
- Strong hands-on experience with: Fortinet FortiGate and Fortinet Security Solutions Palo Alto Networks Firewalls and Security Platforms Check Point Security Solutions
- Extensive knowledge of: Enterprise firewall administration and management Security policy creation, implementation, and optimization Network security concepts and best practices VPN technologies, NAT, routing, and network protocols Threat detection, analysis, and remediation
- Experience supporting enterprise production environments within a Managed Services environment.
Operational Experience
- Experience working within: Incident Management Change Management Problem Management Security Governance processes
- Demonstrated ability to independently troubleshoot and resolve complex technical incidents.
- Strong analytical and root cause investigation capabilities.
- Experience working within SLA-driven operational environments.
Qualifications
Minimum Qualifications
- Bachelor's Degree or Diploma in Information Technology, Computer Science, Engineering, or a related field.
- Relevant industry certifications such as: Fortinet NSE / FCP Certifications Palo Alto Networks Certified Network Security Engineer (PCNSE) Check Point Certified Security Administrator (CCSA) or equivalent
Preferred Qualifications
- ITIL Foundation Certification.
- Additional cybersecurity certifications.
- Experience within a Managed Security Services Provider (MSSP) or Managed Services environment.
Key Competencies
- Strong problem-solving and analytical skills.
- Ability to work independently and make sound technical decisions.
- Excellent communication and stakeholder engagement skills.
- Detail-oriented with strong documentation skills.
- Ability to perform effectively under pressure in a fast-paced operational environment.
- Strong customer service and service delivery focus.
- Commitment to continuous learning and professional development.
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Your day at NTT DATA
- The Managed Services Service Desk Agent is a senior service desk resource and the first point of contact for clients and vendors.
- This role is responsible for taking calls, chat requests, or tickets, and Mailbox management and handling resulting incidents or service requests.
- The Managed Services Service Desk Agent applies standard operating procedures, in line with expectations of the role.
Key responsibilities:
- Receives, logs, validates and diagnoses client requests, on the full range of products and services offered, applying agreed service level agreements leveraging standard tools, platforms, and processes.
- Uses Managed Services product and process knowledge along with discretion to respond to tickets.
- Provides client with a first call resolution, where possible, leveraging standard operating procedures or work instructions.
- Flags the need for such content, when relevant articles are not available
- Provides timely updates to clients, when requested, on any pending requests or tickets.
- Works closely with resolver groups, and other functions, to ensure timely updates are sent to the client.
- Produces breach and aging reports for tickets opened by the service desk.
- Identifies gaps and shortcomings in the current processes, procedures, services and provides recommendations for improvement.
- Uses sound judgment to escalate an issue to a higher level.
- Ensures that a professional level of service quality is maintained and that clients are satisfied.
To thrive in this role, you need to have:
- Ambitious self-starter who is passionate about IT.
- Solid expertise at using sound judgment to escalate an issue to a higher level.
- Methodical in approach to ticket resolution.
- Demonstrates an ability to interact with a variety of stakeholders.
- Demonstrates required integrity to ensure excellent client service and retention.
- Team player with excellent attention to detail and client focused.
- Effective verbal and written communication skills.
- Ability to work in 24X7 shift structure, based on a defined roster.
- Familiar with ITIL concepts.
- Sufficient knowledge of network technologies (WAN, LAN, WLAN), Security, Cloud, Videoconference or Collaboration is an asset.
Academic qualifications and certifications:
- Qualification in Information Technology (Technical Diploma) or equivalent qualification..
- ITIL v4 foundation certification and knowledge is preferable.
Required experience:
- 2+ years of worked experience.
- Demonstrable related work experience in the Technology Industry and Call Center environment is preferred.
Method of Application
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