Jobs at Hello Group

Duties and Responsibilities

Inbound & Outbound Calls:

• Providing language-specific support to customers, ensuring clear communication and understanding in the foreign language.
• Handle inbound customer inquiries and proactively manage outbound calls related to source of funds requests.
• Compliance: Ensure all processes follow the bank's compliance guidelines, particularly related to anti-money laundering (AML) and Know Your Customer (KYC) regulations.
• Customer Service Excellence: Maintain a high level of professionalism and customer service in all interactions to ensure customer satisfaction and loyalty.

Client authentication:

• Authenticate customers when there is a change in their banking information, following security protocols to protect client data.
• 2-part Verification of client: voice call and video call the client
• Attending to incoming calls

Ticket Management:

• Manage and prioritize daily tickets assigned by the team, ensuring timely follow-up with customers to request source of funds and resolve any issues.
• Request and verify source of funds documents from clients in compliance with the bank’s policies and regulatory requirements.
• Regularly follow up on tickets at least once a week.
• Document Verification: Check the accuracy and authenticity of the source of funds documentation provided by clients.
• Cross reference information, verify Bank statements, ID’s, POPS’ and payment notifications.
• Data Entry: Accurately capture and record detailed information received from clients into the bank’s ticketing system.

Minimum Requirements

• Matric Certificate
• Fluent in at least one foreign language (eg. Hindi, Gujarati, Urdu, Bengali, etc) .
• Multiple Languages (Advantageous)
• Asian Foreign National with a valid Work Permit, Asylum document and Waiver.
• Customer service qualification (Advantageous)
• Knowledge of CRM Bank, OS ticket and Core Banking systems (Advantageous)
• Computer/Mobile Literate

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Duties and Responsibilities

Inbound & Outbound Calls:

• Providing language-specific support to customers, ensuring clear communication and understanding in the foreign language.
• Handle inbound customer inquiries and proactively manage outbound calls related to source of funds requests.
• Compliance: Ensure all processes follow the bank's compliance guidelines, particularly related to anti-money laundering (AML) and Know Your Customer (KYC) regulations.
• Customer Service Excellence: Maintain a high level of professionalism and customer service in all interactions to ensure customer satisfaction and loyalty.

Client authentication:

• Authenticate customers when there is a change in their banking information, following security protocols to protect client data.
• 2-part Verification of client: voice call and video call the client
• Attending to incoming calls

Ticket Management:

• Manage and prioritize daily tickets assigned by the team, ensuring timely follow-up with customers to request source of funds and resolve any issues.
• Request and verify source of funds documents from clients in compliance with the bank’s policies and regulatory requirements.
• Regularly follow up on tickets at least once a week.
• Document Verification: Check the accuracy and authenticity of the source of funds documentation provided by clients.
• Cross reference information, verify Bank statements, ID’s, POPS’ and payment notifications.
• Data Entry: Accurately capture and record detailed information received from clients into the bank’s ticketing system.

Minimum Requirements

• Matric Certificate
• Fluent in at least one foreign language (eg. Chichewa, Shona, Swahili, Portuguese, etc).
• Multiple Languages (Advantageous)
• South African citizen or African Foreign National with a valid Work Permit, Asylum document and Waiver.
• Customer service qualification (Advantageous)
• Knowledge of CRM Bank, OS ticket and Core Banking systems (Advantageous)
• Computer/Mobile Literate 

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Duties and Responsibilities

Maintenance and Repairs

• Conduct routine servicing and preventative maintenance on motorcycles and delivery bikes.
• Diagnose and repair mechanical, electrical, and performance-related faults.
• Replace worn or defective components, including brakes, chains, tyres, batteries, suspension systems, and engine components.
• Perform safety inspections and roadworthiness checks.
• Test motorcycles/bikes following repairs to ensure quality workmanship and safe operation.
• Ensure all maintenance work complies with company standards and manufacturer specifications.

Fleet Management Support

• Transport motorcycles, bikes, equipment, and parts between operational sites when required.
• Load, secure, and transport motorcycles using trailers in a safe and compliant manner.
• Conduct vehicle and trailer inspections before and after trips.
• Assist with breakdown recovery and roadside support where necessary.
• Ensure company vehicles are maintained, clean, and roadworthy at all times.

Safety and Compliance

• Ensure all repairs and maintenance work meet manufacturer specifications and company standards.
• Adhere to Occupational Health and Safety requirements at all times.
• Maintain a clean, safe, and organised workshop environment.
• Use workshop tools and equipment safely and correctly.

Operational Support

• Conduct pre-delivery inspections on motorcycles/bikes before deployment.
• Assist with breakdown assessments and emergency repairs when required.
• Support the warehouse and operations teams with fleet readiness initiatives.
• Assist in stock control and management of workshop parts and consumables.

Continuous Improvement

• Stay updated on motorcycle maintenance techniques, tools, and technologies.
• Recommend process improvements to enhance fleet reliability and operational efficiency.

Travel Requirements

• Travel between sites, warehouses, suppliers, and operational locations as required.
• Be available for occasional overnight travel and extended driving assignments when operationally necessary.

Minimum Requirements

SKILL REQUIREMENTS / PERSONAL COMPETENCIES

• Strong motorcycle maintenance and repair skills.
• Knowledge of motorcycle engines, transmissions, braking systems, suspension systems, and electrical systems.
• Ability to diagnose faults and implement effective repair solutions.
• Safety-conscious approach to work.
• Ability to prioritise workloads and manage multiple tasks.
• Strong problem-solving and troubleshooting abilities.
• Ability to work independently and as part of a team.
• High level of accountability and reliability.
• Good communication skills.
• Ability to work under pressure and meet deadlines.
• Professional and trustworthy.

EDUCATION AND EXPERIENCE

• Grade 12 (Matric) or equivalent qualification.
• Relevant technical or mechanical certification will be advantageous.
• Minimum 2 years' driving experience in a fleet, logistics, transport, or operational environment.
• Valid South African Driver's Licence: Code B, Code 10 or Code EB (Trailer Licence) will be advantageous 
• Experience Loading, towing, and positioning trailers carrying motorcycles or equipment.
• Experience conducting vehicle inspections and basic vehicle maintenance will be advantageous.
• Experience working in a workshop, fleet environment, or motorcycle (Bikes) dealership will be advantageous.
• Proven experience diagnosing and resolving mechanical and electrical faults.

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Duties and Responsibilities

• Conduct customer onboarding verification checks.
• Review and verify customer identification documents and supporting documentation. 
• Ensure customer information is complete ans accurate before onboarding. 
• Conduct sanctions, PEP and other required screening checks. 
• Review screening results and escalate potential matches to the relevant Compliance team member.
• Identify missing, expired or inconsistent customer documentation and request the required information.
• Respond to and assist with FICA/KYC-related queries from customers and internal teams. 
• Assist with resolving onboarding and verification queries. 
• Maintain accurate records of verification checks and supporting documentation. 
• Ensure all verification checks are completed within the turnaround times. 
• Escalate any unusual, high-risk or potentially non-compliant customer information to the Compliance Manager. 
• Assist with general administrative duties within the Compliance/FICA function. 

Minimum Requirements

Skills & Competencies

• Strong attention to detail.
• Good administrative and organisational skills. 
• Ability to identify discrepencies and missing information. 
• Good communication and query resolution skills. 
• Ability to work accurately and meet deadlines. 
• Ability to handle confidential customer information. 

Qualifications & Experience

• Matric certificate (Grade 12)
• Relevant qualification in Compliance, Finance, Law or related field will be advantageous. 
• Previous experience in FICA, KYC, customer onboarding or financial services will be advantageous. 
• Good computer skills, including Microsoft Office. 
• Good attention to detail
• Good wtitten and verbal communication skills.