FICA Consultant at Hello Group

Duties and Responsibilities

• Conduct customer onboarding verification checks.
• Review and verify customer identification documents and supporting documentation. 
• Ensure customer information is complete ans accurate before onboarding. 
• Conduct sanctions, PEP and other required screening checks. 
• Review screening results and escalate potential matches to the relevant Compliance team member.
• Identify missing, expired or inconsistent customer documentation and request the required information.
• Respond to and assist with FICA/KYC-related queries from customers and internal teams. 
• Assist with resolving onboarding and verification queries. 
• Maintain accurate records of verification checks and supporting documentation. 
• Ensure all verification checks are completed within the turnaround times. 
• Escalate any unusual, high-risk or potentially non-compliant customer information to the Compliance Manager. 
• Assist with general administrative duties within the Compliance/FICA function. 

Minimum Requirements

Skills & Competencies

• Strong attention to detail.
• Good administrative and organisational skills. 
• Ability to identify discrepencies and missing information. 
• Good communication and query resolution skills. 
• Ability to work accurately and meet deadlines. 
• Ability to handle confidential customer information. 

Qualifications & Experience

• Matric certificate (Grade 12)
• Relevant qualification in Compliance, Finance, Law or related field will be advantageous. 
• Previous experience in FICA, KYC, customer onboarding or financial services will be advantageous. 
• Good computer skills, including Microsoft Office. 
• Good attention to detail
• Good wtitten and verbal communication skills.