Community Manager at Now Boarding

Job description

We’re looking for a dynamic, passionate Community Manager to join our fast-growing, agile and quirky digital and creative agency. At Now Boarding, we create captivating digital products, and help our clients take them to market. We work with well-known South African, African and global brands, corporates and startups.

We look after social communities across a variety of industries, and are looking for a Community Manager who loves helping people, speaks social like a second language, and can keep a number of social profiles running seamlessly in parallel. You’ll be responsible for implementing social media strategies and tactics, and for ensuring active and engaged communities. A track record in Community Management and copywriting is key.

If you’re a strong team player and believe that our clients and their communities will love working with you, we’d like to hear from you.

Our new Community Manager will:

• Create monthly content plans and manage approvals with client
• Assist with creation, conception, and presentation of social media strategy and integrated marketing campaigns
• Communicate and coordinate with project management, marketing and creative teams to ensure that community strategy supports overall brand goals and objectives
• Brief Designers on social images
• Receive and respond to client requests for ad-hoc posts
• Schedule and manage content posting
• Help and respond to community queries timeously, particularly in a retail environment
• Escalate queries and comments to clients where relevant
• Monitor and track sentiment across social pages and escalate risks as they arise
• Monitor online conversations and participating in those conversations to build brand visibility where appropriate
• Generate monthly reports in conjunction with the Marketing Director and Project Manager
• Manage timelines to ensure content is delivered, approved and posted on time
• Feedback to the Marketing Director on community content and growth strategies
• Stay informed about industry and social trends, emerging technologies and social media platforms

Requirements

• Relevant tertiary education
• 3 years’ experience in a related role
• Copywriting and Proofreading Skills
• Ability to adapt copywriting for various brand tones and audiences
• Community Management experience
• Strong interpersonal skills
• Attention to detail
• A positive attitude with the ability to rally a team
• The ability to effectively manage multiple pages simultaneously
• Must love dogs
• Portuguese speaking would be advantageous (but not necessary)
• Willing to monitor and manage communities over weekends, with backup where necessary

We’re looking for someone who

• Learns fast!
• Is highly organised and detail orientated.
• Is passionate about social and helping people.
• Works effectively under pressure.
• Takes initiative, doesn’t wait for instruction and can manage their own time.
• Is completely dependable.
• Is able to deal directly with clients.
• A natural problem-solver and solution finder.
• Why we think you’ll love working with us:
• Working with clients of all sizes, from startups to corporates, both local and international.
• Our organised, disciplined, talented and crazy team.
• Our passion for process and efficiency.
• Flexi-time.
• Fresh lunches every day and a fridge full of chocolate dessert.
• Our regular office dogs, Yoyo and Huey.
• Strong, collaborative relationships with our clients.
• Light and bright offices in Gardens.