Academic Lead at 2U

What We’re Looking For:

The Academic Lead is responsible for presentation coordination, operational administration and execution as it relates to the presentation delivery team function, as well as presentation delivery team support. In addition to identifying resourcing and contraction requirements of facilitation team members to support presentation delivery where appropriate, the Academic Lead is indirectly responsible for an exceptional customer experience through internal and external stakeholder management. This includes monitoring contractor service level outcomes on select presentations.

The Academic Lead supports management in executing and refining processes through constant process evaluation, and is accountable for ensuring effective roll-out and adherence to internal and interdepartmental processes.

Responsibilities Include, But Are Not Limited To:

High Quality Course Delivery:

• Prepare all presentation related resources related to academic management before go-live date, this includes managing contractor resourcing and allocations on a per-presentation basis.

• Coordinate and execute academic integrity processes, including grading compliance, plagiarism, final results approval, appeals and change of results as per the required timelines.

• Channel presentation delivery team feedback to course design, production and presentation teams, and programme management relating to academic management and content.

• Ensure timely and excellent support and query management is available to presentation delivery teams to ensure a world class customer experience.

• Proactively look for opportunities to improve the support provided to internal and external stakeholders during the presentation of courses.

• Compile end-of-course reports by presentation and ensure reporting is completed by your team members when required and engage in UPLT biweekly Huddles to discuss presentation metrics and considerations to work towards continuous improvement.

External Stakeholder Delivery Management:

• Schedule and support presentation delivery teams' role requirements, through induction sessions with new facilitation team members on Online Campus navigation and functionality, academic processes, university policies, and good practices related to online facilitation and engagement.

• Conduct presentation delivery team requirement management of deliverables and adhering to SLAs.

• Initiate remuneration negotiations through collaboration with the Director of Academic Strategy and Academic Contracting Team.

• Relationship management with facilitation team members and active effort to improve quality of facilitation, engagement and feedback as it pertains to deliverable management.

Company Wide Involvement:

• Active participation in and implementation of selected strategic projects to enhance the academic management function/processes.

• Attend interdepartmental meetings relevant to presentation execution.

• Maintain an advanced knowledge of our online learning platform, systems and short course delivery to swiftly diagnose and escalate queries.

• Maintain an advanced knowledge of our online learning platform, systems and short course delivery to swiftly diagnose and escalate queries.

Things That Should Be In Your Background:

• Relevant tertiary qualification.

• At least 3 years applicable work experience, including stakeholder management experience

• Excellent interpersonal and communication skills.

• Working knowledge of Google Suite and Salesforce advantageous.

• Knowledge of the edtech industry and/or academic management experience (beneficial).

• Some contract management and/or project management skills (beneficial).

Other Attributes That Will Help You In This Role:

• Fast paced and high-pressure work environment requires Academic Leads to be adaptable to fluctuating task situations and demands.

• The nature of the work requires good online comprehension.

• In addition, the team intensive nature of the work tasks requires the AL to maintain good working relationships with colleagues so as to ensure that the teams in which they reside is able to operate as a well-oiled machine.